topic Re: Payment not accepted after account suspended in Get Support

Payment not accepted after account suspended

farahm — Wed, 05 Jan 2022 08:52:51 GMT

I lost my phone - so I suspended my account. Decided to switch to another provider and after finalizing the paperwork, I returned to my public mobile account to make the final payment. Public Mobile won't accept the payment and nor will my number port over the the new provider. Why can't I make a payment? I'm assuming my number can't be moved because the payment wasn't make and yet, despite many many attempts, I can't pay.

Re: Payment not accepted after account suspended

will13am — Sat, 06 Jan 2018 03:27:19 GMT

@farahm, as long as your account is still there, your number remains available to you. Please give the moderator team a private message and have them assist with getting your account to active status so that you can port the number. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Payment not accepted after account suspended

farahm — Sat, 06 Jan 2018 03:29:58 GMT

Thank you, will13am

Re: Payment not accepted after account suspended

mimmo — Sat, 06 Jan 2018 04:55:48 GMT

@farahm are you getting an error message when you try paying?

Does you profile addresses match the credit card address?

If credit card error check that no charges were actually made even if it says none were.

Re: Payment not accepted after account suspended

farahm — Sat, 06 Jan 2018 11:56:39 GMT

No error message. The pay button just doesn't respond.

Re: Payment not accepted after account suspended

mimmo — Sat, 06 Jan 2018 14:29:51 GMT

@farahm If you have not done so please do what william suggested. It must be an issue with the suspension. status you enabled.