topic Re: Phone porting problem in Get Support

Phone porting problem

onetwothree — Wed, 05 Jan 2022 08:52:51 GMT

Hello

I've joined public mobile recently and am trying to port my phone number without success.

I received a text message "We're experiencing difficulkties processing your request to move to Public Mobile. Please go to Public Mobile, click Contact us ad complete the SIM & Activation online form."

I've try both Activate a SIM Card link at the bottom and the Change phone number at the bottom, nothing is working.

When will my number be active so I can start using it ?

Thanks

Re: Phone porting problem

kselmak — Fri, 22 Mar 2019 16:19:42 GMT

Did you already activate your sim card? Do you have the temporary phone number at this point and is it working?

Re: Phone porting problem

sandpublic — Fri, 22 Mar 2019 16:20:54 GMT

@onetwothree wrote:
Hello
I've joined public mobile recently and am trying to port my phone number without success.
I received a text message "We're experiencing difficulkties processing your request to move to Public Mobile. Please go to Public Mobile, click Contact us ad complete the SIM & Activation online form."
I've try both Activate a SIM Card link at the bottom and the Change phone number at the bottom, nothing is working.
When will my number be active so I can start using it ?
Thanks

Please send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Phone porting problem

Anonymous — Fri, 22 Mar 2019 16:21:55 GMT

@onetwothree wrote:
Hello
I've joined public mobile recently and am trying to port my phone number without success.
I received a text message "We're experiencing difficulkties processing your request to move to Public Mobile. Please go to Public Mobile, click Contact us ad complete the SIM & Activation online form."
I've try both Activate a SIM Card link at the bottom and the Change phone number at the bottom, nothing is working.
When will my number be active so I can start using it ?
Thanks

So you started up with a new number here?

Is that service all working?

Are you trying to use the transfer phone number function in the self-serve?

Or are you just doing change number?

Re: Phone porting problem

computergeek541 — Fri, 22 Mar 2019 17:48:31 GMT

@onetwothree wrote:
Hello
I've joined public mobile recently and am trying to port my phone number without success.
I received a text message "We're experiencing difficulkties processing your request to move to Public Mobile. Please go to Public Mobile, click Contact us ad complete the SIM & Activation online form."
I've try both Activate a SIM Card link at the bottom and the Change phone number at the bottom, nothing is working.
When will my number be active so I can start using it ?
Thanks

This text message specifically means that your phone number transfer failed. The good news is that the that you received this text message means that your Public Mobille service is active and working.

You will not receive incoming phone calls on your Public Mobile service until this problem has been corrected. You should be able to receive your carrier's service for that.

Gather information such as your old carrier's customer account number and send a private message to Moderator_Team. Instructions on how to do that were provided earlier in this message thread.