topic Re: I need a mod's help in Get Support

I need a mod's help

rajk — Wed, 05 Jan 2022 08:52:42 GMT

I need to change my plan but I wasn't on time to make the change. Is any mods around to help. I tried messaging mod team but no reply.

Re: I need a mod's help

Taekgun — Fri, 05 Jan 2018 23:36:37 GMT

@rajk

Sounds like your account is suspended - yes you'll need a mods help making the changes. Make sure you have the cost for the change in your available funds and they'll be able to give you a hand.

Just make sure you private messages the @CS_Agent, and they'll get back to you soon. They answer the messages they get in the order they are received so it will take a short bit of time but they'll get your sorted.

Re: I need a mod's help

crtowns — Sat, 06 Jan 2018 15:44:17 GMT

I just checked the wait time via the bot and it looks like they are currently responding within a few hours.

Re: I need a mod's help

rajk — Sat, 06 Jan 2018 15:56:32 GMT

thanks for the update.:D

Re: I need a mod's help

rajk — Sat, 06 Jan 2018 18:17:47 GMT

hmm now today I have been waiting since 9am for a response :S

Re: I need a mod's help

MarieHelene_L — Sat, 06 Jan 2018 18:22:45 GMT

Hi @rajk,

I apologize about the delay! Just wanted to confirm that we did receive your message yesterday around 10:20PM, and we are trying to get back to everyone as soon as possible 🙂

We answer everyone on a first come first served basis so rest assured that we will eventually get to you and we're not making you wait on purpose 🙂

Thank you for your patience,

Marie