Charged twice for my monthly Top up

roswin_g — Wed, 05 Jan 2022 08:52:37 GMT

I was changing my plan and changed to a cheaper one for this month, I was trying to manually pay and it said it didn't go through the first time so I did it a second time. I looked at my banking statement and I was charged twice. How do I go about getting one of my payments back? Thank you.

Re: Charged twice for my monthly Top up

AlexOfAnders — Fri, 05 Jan 2018 22:08:37 GMT

@roswin_g wrote:
I was changing my plan and changed to a cheaper one for this month, I was trying to manually pay and it said it didn't go through the first time so I did it a second time. I looked at my banking statement and I was charged twice. How do I go about getting one of my payments back? Thank you.

@roswin_g This is something that only a Moderator can fix, please private message the @CS_Agent with your phone number & PIN asking them to resolve your payment issue. You can use this link to start a message to them https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Charged twice for my monthly Top up in Get Support

Charged twice for my monthly Top up

Re: Charged twice for my monthly Top up