topic Re: Texting issues in Get Support

Texting issues

frankindustries — Wed, 05 Jan 2022 08:52:20 GMT

So I have have been using PM for two days now and have been having a new to this phone issue with text messaging. I will be unable to send any texts my program ( messages) tells me that there is " no sms connection" it shows an icon of a cloud with a line thru it. It will stay this way until I restart my phone. I receive no warning about the lack of connection I also still have full bars.

Re: Texting issues

sunflowershine — Fri, 22 Mar 2019 05:36:51 GMT

@frankindustries wrote:
So I have have been using PM for two days now and have been having a new to this phone issue with text messaging. I will be unable to send any texts my program ( messages) tells me that there is " no sms connection" it shows an icon of a cloud with a line thru it. It will stay this way until I restart my phone. I receive no warning about the lack of connection I also still have full bars.

@frankindustries are you using iphone?

Re: Texting issues

Banetre — Fri, 22 Mar 2019 06:23:01 GMT

What kind od phone are yopu using?

Re: Texting issues

cavemantoronto — Fri, 22 Mar 2019 06:35:04 GMT

@frankindustries wrote:
So I have have been using PM for two days now and have been having a new to this phone issue with text messaging. I will be unable to send any texts my program ( messages) tells me that there is " no sms connection" it shows an icon of a cloud with a line thru it. It will stay this way until I restart my phone. I receive no warning about the lack of connection I also still have full bars.

What there any update the software. What is your text message center number set to?

Re: Texting issues

Dunkgirl — Fri, 22 Mar 2019 07:16:10 GMT

@frankindustries wrote:
So I have have been using PM for two days now and have been having a new to this phone issue with text messaging. I will be unable to send any texts my program ( messages) tells me that there is " no sms connection" it shows an icon of a cloud with a line thru it. It will stay this way until I restart my phone. I receive no warning about the lack of connection I also still have full bars.

@frankindustries

Try your sim card in another phone does text messages work? The common problem is your SMSC setting. Go into messages, settings, smsc and make sure 16475800172 is the correct number.

If your sim works in another phone but changing the smsc does not help reset your carrier settings and clear all cache of your messenging app. If that still does not work do a factory reset, if it still does not work your phone has an issue we canno't help you with.

If your sim does not work in another phone you need to contact the moderator team and ask them to reset your sms service. Click this to message them.

Re: Texting issues

frankindustries — Fri, 22 Mar 2019 14:19:26 GMT

Thanks for the help, I have updated my SMSC, so hopefully this will solve my issue. Unfortunately I am unaware of what triggers this event so I will have to wait for today to see if the issue happens again.

Re: Texting issues

frankindustries — Fri, 22 Mar 2019 22:39:59 GMT

Also I should mention that after I restart I am able to text and receive calls normally. Also intermittently I will be unable to make a voice call or text.

Re: Texting issues

Anonymous — Fri, 22 Mar 2019 22:44:59 GMT

@frankindustries wrote:
Also I should mention that after I restart I am able to text and receive calls normally. Also intermittently I will be unable to make a voice call or text.

I suspect an app is interfering somehow since you say it works after a restart. Try turning off/disable apps one by one and see if there's a culprit.

Or an antenna problem.

Did you try the SIM in another phone as suggested?

Re: Texting issues

frankindustries — Sun, 24 Mar 2019 02:34:05 GMT

So this issue has been solved.

I reset to default the APN's and it appeared to solve the problem. I am no longer having that issue. texting and phone work as they should.