topic Re: I can no longer receive calls in Get Support

I can no longer receive calls

findburhansk — Wed, 05 Jan 2022 08:52:16 GMT

I am on the $20 province wide plan and I can no longer recieve incoming calls. Any one who calls me gets the voice mail. I tried to log in online on my self serve and it wont let me log in either, i tried reseting the password it will just say your email is incorrect. I need someone to reset my online account. And I need someone to look into my plan to find the reason i can't recieve incoming calls. THanks

Re: I can no longer receive calls

Anonymous — Fri, 22 Mar 2019 05:14:12 GMT

@findburhansk

Sounds like you're going to need the moderator.

Send ONE (1) private message to them here and you'll get a reply with a form back to fill out identifying information.

Depending on your notification settings, you would get an email notifying you of this reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Then after the verification hopefully they will get back to you as soon as they can between M-F 8am-00 (ET) and Sat-Sun 8am-10pm (ET). But it could be up to a couple days.

Re: I can no longer receive calls

Misty09 — Fri, 22 Mar 2019 05:16:25 GMT

Hi!

Are you able to make calls?

Have to tried to power cycle the phone. Turn it off and restart it. Then check your settings for airplane mode or incoming calls.

Re: I can no longer receive calls

Anonymous — Fri, 22 Mar 2019 05:18:35 GMT

Good thinking Misty09.

@findburhansk

Also check the call forwarding options to make sure it's not full time call forwarding.

But the login will still need the moderator.

Re: I can no longer receive calls

Misty09 — Fri, 22 Mar 2019 05:20:33 GMT

Might be a service area problem as well, I see a few of the same question just came in.

Re: I can no longer receive calls

Anonymous — Fri, 22 Mar 2019 05:22:46 GMT

@Misty09 wrote:
Might be a service area problem as well, I see a few of the same question just came in.

Right again. I thought that was solved.