topic Re: Can't send SMS in Get Support

Can't send SMS

igorek — Wed, 05 Jan 2022 08:51:58 GMT

Hello,

Newly activated account. For some reason I'm unable to send SMS messages. I've got Galaxy S7 Edge, latest software updates. Upon checking Message Center, it says Not Set and the button is grayed out for me to change.

Is there a way to fix this issue?

Re: Can't send SMS

CellGirl — Fri, 22 Mar 2019 01:34:00 GMT

@igorek

Hi. Are you able to make and receive phone calls? When you login to self serve account, does it show as being Active? Is your phone unlocked? IS phone compatible? if you're unsure, check that at willmyphonework.net

Re: Can't send SMS

Pizzaeh — Fri, 22 Mar 2019 01:23:26 GMT

@igorek wrote:
Hello,

Newly activated account. For some reason I'm unable to send SMS messages. I've got Galaxy S7 Edge, latest software updates. Upon checking Message Center, it says Not Set and the button is grayed out for me to change.

Is there a way to fix this issue?

Here is a similar post for a Samsung S7...have a read through

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Can-t-send-SMS-texts-but-can-receive-SMS-Calling-and-Data-is/m-p/97419#M18169

Re: Can't send SMS

hycm53 — Fri, 22 Mar 2019 01:26:25 GMT

Turn phone off and take SIM card out, then restart phone, put SIM card in.

Re: Can't send SMS

Alex888 — Fri, 22 Mar 2019 01:29:50 GMT

@igorek Which version of phone do you have exactly? Some of them are not compatible with Public Mobile.

Re: Can't send SMS

hycm53 — Fri, 22 Mar 2019 01:41:24 GMT

@Alex888According to the website https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s7-edge

@igorek has Samsung Galaxy S7 Edge is compatible with PM.

Re: Can't send SMS

Alex888 — Fri, 22 Mar 2019 01:42:04 GMT

@hycm53 Most versions are, but not all, specifically the Japanese versions. Check https://willmyphonework.net/

Re: Can't send SMS

computergeek541 — Fri, 22 Mar 2019 02:25:27 GMT

The messsage centre number should be set to +16475800172. Until you have that nubmer set as your SMSC, you will not be able to send any text messages.

Re: Can't send SMS

igorek — Fri, 22 Mar 2019 15:51:45 GMT

The account shows as active. The phone itself came from Telus (was on a contract). Unfortunately, the setting on the phone is grayed out and I cannot change it (don't have another phone to check). Is this something that can be forced updated from the account page?

Just noticed that my connection keeps dropping too, not sure if this is related to sms issue at all. Just for no apparent reason my phone says No Connection.

Re: Can't send SMS

jotsang — Fri, 22 Mar 2019 16:04:23 GMT

@igorek wrote:
The account shows as active. The phone itself came from Telus (was on a contract). Unfortunately, the setting on the phone is grayed out and I cannot change it (don't have another phone to check). Is this something that can be forced updated from the account page?

Just noticed that my connection keeps dropping too, not sure if this is related to sms issue at all. Just for no apparent reason my phone says No Connection.

You can try the List/Stolen Phone trick (suspend and then resume service) to see if it will force an update.

Click Suspend Sevice and logout. Wait for 5 mins, then login to the same Lost/Stolen Phone tab and Resume Sevice. Restart your phone after and see if this helps.

Otherwise, you might need to borrow a phone from your friend, put your SIM card in and manually change SMSC number. This might save the setting on your SIM.