topic Re: @$#%^%# in Get Support

@$#%^%#

mrmcgoo — Wed, 05 Jan 2022 08:51:50 GMT

I have activate my sim card online. Put it into my phone and it has asked for the code. Put the code in and it was rejecte 9 times now

Re: @$#%^%#

mimmo — Thu, 21 Mar 2019 23:18:08 GMT

what code did it ask for? was it a network unlock code? if yes your old provider needs to give it to you. you might have locked your phone after 9 tries... is it asking for a new code now?

what is the phone who is the orriginal provider?

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:19:27 GMT

Bell

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:22:10 GMT

Sorry. A little flustered. The phone I had was an LG5 and it was with Bell Mobility. I bought an Iphone se and it doesn't work in either. The Iphone is unlocked

Re: @$#%^%#

mimmo — Thu, 21 Mar 2019 23:23:47 GMT

most phones allow i believe 10 tries to before locking the phone to the old provider then you might need a network unlock PUK. again all this needs to be received from bell.

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:26:33 GMT

Sorry. I was led to believe this was going to be easy. So basically I have my old phone. Which now won't work with Bell. I have the Iphone that won't work on either. What now? The wood chipper?

Re: @$#%^%#

mimmo — Thu, 21 Mar 2019 23:26:37 GMT

@mrmcgoo so whats happening with the iphone? nothing works? some things work? have you tried manually searching for networks?

when you loginto selfserve does your account say active? the more details you provide the easier it will be for someone to help.

as for teh g5 once it is unlicked you will need to do a network settings reset or possibly a factory reset to get the data working

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:30:22 GMT

I am a guy as of now wants the path of least resistance. Go buy anoother phone. Grovel to bell. I made a mistake as this is my companys main number. Call the purchase of the Iphone the six months I prepaid a loss?

I restore cars for a living. All these acronyms are like a different language.

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:32:09 GMT

The Iphone says the sim is not supported

Re: @$#%^%#

mimmo — Thu, 21 Mar 2019 23:38:01 GMT

when i google iphone sim card not supported it say that the phone is locked. this means you need to contact the carroer that the phone is locked to and get them to unock it

https://support.apple.com/en-ca/HT201328

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:38:50 GMT

hang on. Going to try this self serve. Be right back.

haven't the foggiest on how to look for networks.

And the LG..... Factory settings?

Going to try that self serve. And check active or something....

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:47:41 GMT

Thanks. Looked at that. I appreciate your help. But pretend your talking to a three year old. I can dissasemble an E type and put it back together and win trophies. But this stuff ...... So long and short of it is I need to go down a long technical rabbit hole to solve this....Or go back to where I was before and have to buy yet another phone. Is there any way to get my six months pre pay back?

Re: @$#%^%#

srlawren — Thu, 21 Mar 2019 23:54:02 GMT

@mrmcgoo I'm not going to say this from anywhere but a helpful place and I'm not trying to be mean at all, but.... Public Mobile is very much a self-serve no-frills model and to be honest, it's not for everybody. It sounds to me like you might be better served by sticking with one of the higher tier brands, where you'd hav acceess to support by phone or by walking into a retail location. I know it costs more per month, but especially since you say this line is the main phone number for your auto restoration business, honestly, I think you may want to consider spending the extra to stick with a more traditional provider. You do indeed get what you pay for, and for some consumers with a personal line and some basic technology know-how, Public can be a good fit, but we (the community, fellow customers like yourself) usually don't recommend trying to run your business with this service.

Take this for what it's worth, and I'd be delighted if you manage to work this issue out and stay, but I just wanted to put that out there for consideration.

Re: @$#%^%#

mrmcgoo — Thu, 21 Mar 2019 23:58:59 GMT

Your right. There is reason people get me to do the stuff they can't. So back to those other guys I guess. The pal that covinced me to do this is going to give me a call in a bit if it doesn't get sorted then i Guess buy yet another phone. The question is....I bought six months of time on here. Is there a way to get it back if We cannot get this sorted?

Re: @$#%^%#

hairbag1 — Fri, 22 Mar 2019 00:00:37 GMT

@mrmcgoo wrote:
Thanks. Looked at that. I appreciate your help. But pretend your talking to a three year old. I can dissasemble an E type and put it back together and win trophies. But this stuff ...... So long and short of it is I need to go down a long technical rabbit hole to solve this....Or go back to where I was before and have to buy yet another phone. Is there any way to get my six months pre pay back?

One other option...do you have a 12 year old relative close by ? You'll be amazed at how fast they understand these "complexities". Good luck, wherever you go.

Re: @$#%^%#

mimmo — Fri, 22 Mar 2019 00:01:56 GMT

No, but you could ask for a funds transfer to a friend. Mods will do that occasionally.

Just remember, both phones appear to be locked to their old provider.

The LG might need a special code from bell as you might have entered the wrong code too many times. The second code is called network unlock puk

Re: @$#%^%#

Pizzaeh — Fri, 22 Mar 2019 00:06:30 GMT

@mrmcgoo wrote:
Your right. There is reason people get me to do the stuff they can't. So back to those other guys I guess. The pal that covinced me to do this is going to give me a call in a bit if it doesn't get sorted then i Guess buy yet another phone. The question is....I bought six months of time on here. Is there a way to get it back if We cannot get this sorted?

I wouldn't buy another phone until you're sure you need to, and depends on which carrier you go with. If possible, ask your pal to help you with that.

What plan did you activate?

When you say 'you bought six months of time', do you mean the vouchers/cards?

If it's the vouchers you're referring to, have they been loaded into your account? When you log into your Self Serve account, you will see 'Available Funds', showing the amount - what $ amount does it show?

Re: @$#%^%#

mrmcgoo — Fri, 22 Mar 2019 00:12:52 GMT

Sorry. In a bit of a tizzy. Four months. The first month because of it being pre pay doesn't show on that balance.

Re: @$#%^%#

zigkiss — Fri, 22 Mar 2019 00:18:17 GMT

I had this issue yesterday when I activated. I hadn't read anything about this problem so it was frustrating, don't know why I hadn't read anything about this before signing up.

Anyway I have an unlocked phone I bought straight from Samsung but it was saying the same message you got. I had to call customer support at Samsung and get an unlock code. The code worked. My son's phone worked fine right away and his is bought from Bell unlocked.

I would contact Bell and get an unlock code.

Re: @$#%^%#

mrmcgoo — Fri, 22 Mar 2019 00:22:43 GMT

Thanks. The Iphone was supposed to be unlocked. So thearetically I should have just put this sim card in and away we go. It was bought from a phone store that is of corse closed now.......Wood chipper...... If it cannot get sorted tonight