topic Re: Cannot receive texts or calls in Get Support

Cannot receive texts or calls

shine2k — Wed, 05 Jan 2022 08:51:37 GMT

I just activated my account and ported my number over from my old provider. I'm able to send texts and make calls just fine but I can't receive anything at all.

Re: Cannot receive texts or calls

srlawren — Thu, 21 Mar 2019 20:21:42 GMT

@shine2k wrote:
I just activated my account and ported my number over from my old provider. I'm able to send texts and make calls just fine but I can't receive anything at all.

@shine2k it can take a few hours. Try rebooting in a bit and get someone to call or text you.

Re: Cannot receive texts or calls

computergeek541 — Thu, 21 Mar 2019 20:22:30 GMT

@shine2k wrote:
I just activated my account and ported my number over from my old provider. I'm able to send texts and make calls just fine but I can't receive anything at all.

This is just the way number porting works. Assuming that you provided the correct account infromation about your old carrier, and there are no problems, a phone number transfer should be completed within the next few hours. To receive calls, you'd have to continue to keep using your old carrier for now.

Re: Cannot receive texts or calls

shine2k — Thu, 21 Mar 2019 20:23:40 GMT

Thank you. I guess I'm just a little impatient. I'll come back and update this post a little later

Re: Cannot receive texts or calls

sandpublic — Thu, 21 Mar 2019 20:24:43 GMT

@shine2k wrote:
I just activated my account and ported my number over from my old provider. I'm able to send texts and make calls just fine but I can't receive anything at all.

That is normal. It means that the port is not 100% complete yet. At this point you have two choices. Use you old SIM with your old provider until it stops working which means the port is now 100% complete. Or you can continue to use the PM until you receive a text from PM informing you that the port has completed. At that point everything should work.

Hope this helps.

Re: Cannot receive texts or calls

CrankyAvocado — Thu, 21 Mar 2019 20:56:34 GMT

Hi, I ported my number over from Virgin Mobile a few days ago. It just takes a little bit of time. My telephone line was the last thing to port over. It's pretty normal. If it's still not working tonight, try private messaging a mod. Good luck!

Re: Cannot receive texts or calls

Pizzaeh — Thu, 21 Mar 2019 20:58:05 GMT

@CrankyAvocado wrote:
Hi, I ported my number over from Virgin Mobile a few days ago. It just takes a little bit of time. My telephone line was the last thing to port over. It's pretty normal. If it's still not working tonight, try private messaging a mod. Good luck!

You sound pretty positive for a @CrankyAvocado, haha.

Re: Cannot receive texts or calls

srlawren — Sun, 31 Mar 2019 18:49:53 GMT

@shine2k wrote:
Thank you. I guess I'm just a little impatient. I'll come back and update this post a little later

@shine2k I'm guessing since we never heard back from you that all is well?