topic Re: advice please in Get Support

advice please

toothless — Wed, 05 Jan 2022 08:51:33 GMT

Good Day- I changed my plan and paid for the changed plan. The funds were taken from my bank and according to this website my account and the new plan are active. When I try and use my phone I am told that my service has expired and I have no active plan on my account. I have already tried to reset my phone- and I have tried to contact support both through leaving a message here and through the phone. One hasn't responded and the other was "unable" to help.

Re: advice please

Rabbi — Tue, 02 Jan 2018 19:00:17 GMT

contect i mod @CS_Agent

Re: advice please

ShawnC13 — Tue, 02 Jan 2018 19:02:05 GMT

@toothless, sorry to hear you are having issues. There is no phone support that is why that avenue "wasn't able to help". If you have already messaged a MOD you will just have to wait for them to get back to you as it is a first come first served basis. I am not sure what information you provided them but, to send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators