topic Re: Network Not Available!!! in Get Support

Network Not Available!!!

Aminak — Wed, 05 Jan 2022 08:51:34 GMT

My account is active; also my phone is compatible with Public Mobile (iphone x) but still showing netwrok not available, please help!!

Re: Network Not Available!!!

sandpublic — Thu, 21 Mar 2019 19:46:30 GMT

@Aminak wrote:
My account is active; also my phone is compatible with Public Mobile (iphone x) but still showing netwrok not available, please help!!

Has it ever worked? Is your phone locked to another provider?

Re: Network Not Available!!!

Aminak — Thu, 21 Mar 2019 19:51:49 GMT

Yes it was working before and it is not locked, model A1901

Re: Network Not Available!!!

will13am — Thu, 21 Mar 2019 19:57:34 GMT

@Aminak, if this phone was working before on the Public Mobile network but is not working right now and the account is in active status, try performing a network reset.

https://support.apple.com/en-ca/HT204051

If network reset doesn't sold the problem try shutting down the phone, removing and reinserting the SIM card, restart phone.

Re: Network Not Available!!!

sandpublic — Thu, 21 Mar 2019 20:01:17 GMT

@Aminak wrote:
Yes it was working before and it is not locked, model A1901

Have you attempted to power off, and turn it back on? As strange as it sounds, this fixes a lot of issues.

Re: Network Not Available!!!

Aminak — Thu, 21 Mar 2019 20:02:35 GMT

This the first time I am trying the phone with public mobile.

There are no signals on the top right of the phone, hope that helps you understand the problem

Re: Network Not Available!!!

Aminak — Thu, 21 Mar 2019 20:03:33 GMT

Yes, it did not work 😞

Re: Network Not Available!!!

sandpublic — Thu, 21 Mar 2019 20:05:57 GMT

@Aminak wrote:
Yes, it did not work 😞

To eliminate the possibility of a bad SIM card do you have another phone that you can test the SIM with?

Re: Network Not Available!!!

sandpublic — Thu, 21 Mar 2019 20:10:44 GMT

@Aminak wrote:
This the first time I am trying the phone with public mobile.
There are no signals on the top right of the phone, hope that helps you understand the problem

Was this phone used at another provider? Is it locked to that provider? Disd you also try the network reset?

Re: Network Not Available!!!

nigel_h — Thu, 21 Mar 2019 20:50:43 GMT

Have you confirmed your APN settings are correct?

Check here for instructions: https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-x

Re: Network Not Available!!!

sandpublic — Thu, 21 Mar 2019 21:01:52 GMT

@nigel_h wrote:
Have you confirmed your APN settings are correct?

Check here for instructions: https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-x

@nigel_h thanks for the link. @Aminak according to that link you might have to contact Public Mobile to allow your IMEI to use their network, So at this point it's best if you

send a message to the @moderator_team by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Network Not Available!!!

srlawren — Thu, 21 Mar 2019 21:31:56 GMT

@sandpublic wrote:
@nigel_h thanks for the link. @Aminak according to that link you might have to contact Public Mobile to allow your IMEI to use their network, So at this point it's best

@sandpublic I.....don't think that's needed. I'm going to tag @CalgaryBen for his iPhone expertise here. Ben, sir, any ideas?

Re: Network Not Available!!!

CalgaryBen — Thu, 21 Mar 2019 21:44:58 GMT

@Aminak wrote:
My account is active; also my phone is compatible with Public Mobile (iphone x) but still showing netwrok not available, please help!!

@Aminak are you able to provide a screen shot of the display under Settings --> General --> About? If not, that's okay... but want to know what's displayed for "Network", "Version", "Carrier". Also, jot down the ICCID and see if it matches the SIM card (no need to pull it if you still have the carrier card... it's the 18-19 digit number that starts with 89...). And no need to post your ICC ID here; just want to ensure the phone is reading it.

TBH I'm not entirely familiar with the iPhone X, and find it annoying that Apple reduced the real estate at the top, so the carrier (or traditional "No Service" or "No SIM") text doesn't appear. What carrier was the phone most recently used with?

Re: Network Not Available!!!

Aminak — Fri, 22 Mar 2019 01:21:07 GMT

Yes the ICC is matching, network is showing not available, carrier is showing Public Mobile 35.0 and version is showing 12.1.4 (16D57).

Fido sim is working on my mobile.

Re: Network Not Available!!!

CalgaryBen — Fri, 22 Mar 2019 01:26:38 GMT

@Aminak wrote:
Yes the ICC is matching, network is showing not available, carrier is showing Public Mobile 35.0 and version is showing 12.1.4 (16D57).

Fido sim is working on my mobile.

Okay, thanks for checking and reporting those. What do you see under Settings --> Cellular --> Network Selection? Ensure "Automatic" is enabled.

Also did you already go through the Settings --> General --> Reset --> Reset Network Settings, and then let it reboot?

Re: Network Not Available!!!

sandpublic — Fri, 22 Mar 2019 01:41:43 GMT

@srlawren wrote:
@sandpublic wrote:
@nigel_h thanks for the link. @Aminak according to that link you might have to contact Public Mobile to allow your IMEI to use their network, So at this point it's best
@sandpublic I.....don't think that's needed. I'm going to tag @CalgaryBen for his iPhone expertise here. Ben, sir, any ideas?

From the document that @nigel_h linked it states clearly that for the iPhone x public mobile only allows certain ranges of IMEI so if your IMEI is not in the range it won't work. Since you mentioned it works for FIDO then it probably is not in the range

That why you need to contact the moderator for help.

Good Luck!

Re: Network Not Available!!!

sheytoon — Fri, 22 Mar 2019 02:00:14 GMT

@sandpublic, that website is not accurate. It also says Public Mobile has a 2G GSM network, which is false.

Telus (PM) does not block Apple IMEIs from accessing their network, unless a phone is on the national blacklist (which it's not - it works on Fido).

Issue seems to be with account provisioning.

@Aminak, has this SIM ever worked in another phone?

Re: Network Not Available!!!

Aminak — Fri, 22 Mar 2019 02:07:15 GMT

No @sheytoon this sim is new, I just got it Last week

Re: Network Not Available!!!

sandpublic — Fri, 22 Mar 2019 02:13:16 GMT

@sheytoon wrote:
@sandpublic, that website is not accurate. It also says Public Mobile has a 2G GSM network, which is false.

Telus (PM) does not block Apple IMEIs from accessing their network, unless a phone is on the national blacklist (which it's not - it works on Fido).

Issue seems to be with account provisioning.

@Aminak, has this SIM ever worked in another phone?

I don't agree the only reason it lists 2G is because it uses the same frequencies as 3G so that isn't a good enough reason to dismiss the site

Re: Network Not Available!!!

CalgaryBen — Fri, 22 Mar 2019 02:26:27 GMT

@sandpublic wrote:
I don't agree the only reason it lists 2G is because it uses the same frequencies as 3G so that isn't a good enough reason to dismiss the site

I'd take the site with a grain of salt as a lot of the information there is quite dated (they seemed to copy-and-paste bits and pieces to make it look updated/relevant):

Screen shot is clearly very very old (iOS 8 or earlier).
Site provides instructions on setting APN and MMS settings. This isn't even possible to do! (Ref: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562)
I've never heard of whitelisted IMEI ranges (not saying it doesn't exist); it would be very inefficient for any carrier to implement.

This what stood out to me, at least, before doing further fact-checking of details there. That they're suggesting setting APN and MMS settings for an iPhone already had me dismissing its credibility...