topic Re: Activation Failed. SIM now invalid. in Get Support

Activation Failed. SIM now invalid.

Mr_Lemon — Wed, 05 Jan 2022 08:51:30 GMT

Hi,

Tried to activate an account the other day and right at the end, it failed with a system error and told me to try again.

The system did not setup my account at all, so I can't log in to see anything.

Today the SIM card is being called Invalid when i try it in the setup page.

It worked the other day and the SIM card was VALID.

Thanks!

TOM...

Re: Activation Failed. SIM now invalid.

will13am — Thu, 21 Mar 2019 19:30:17 GMT

@Mr_Lemon, sometimes activation failures do not progress far enough to allow a second attempt using the same SIM card. I suspect in your case, you had progressed far enough that the SIM has already been registered in the system and therefore cannot be registered a second time. You should take a look at your credit card account. There is a chance you also made a payment. In any event, you will need to contact the moderator team for assistance.

The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Activation Failed. SIM now invalid.

Mr_Lemon — Thu, 21 Mar 2019 19:43:14 GMT

Thank you kindly!

TOM...