topic Re: number transfer problem, received a voice message asking me to call back in Get Support

number transfer problem, received a voice message asking me to call back

Edward900 — Wed, 05 Jan 2022 08:51:28 GMT

855 4782542 and select "resolve an issue" option, there is no such option! I was asked to provide the reseller's name but who and where do I provide this information? Thanks.

Re: number transfer problem, received a voice message asking me to call back

hairbag1 — Thu, 21 Mar 2019 18:00:19 GMT

@Edward900 wrote:
855 4782542 and select "resolve an issue" option, there is no such option! I was asked to provide the reseller's name but who and where do I provide this information? Thanks.

A little more detail needed here. Did you just sign up with PM ? Did you try to port over a previous number ?

Re: number transfer problem, received a voice message asking me to call back

stonechucker — Thu, 21 Mar 2019 18:03:25 GMT

That's the toll-free line for support while in the US, for Public Mobile.

As there's no call centre now (for regular use) it sounds like you'll need to deal with the Moderator_Team. Send them a private message.

Re: number transfer problem, received a voice message asking me to call back

sandpublic — Thu, 21 Mar 2019 18:04:31 GMT

@hairbag1 wrote:
@Edward900 wrote:
855 4782542 and select "resolve an issue" option, there is no such option! I was asked to provide the reseller's name but who and where do I provide this information? Thanks.
A little more detail needed here. Did you just sign up with PM ? Did you try to port over a previous number ?

More details can be found here:

https://productioncommunity.publicmobile.ca/t5/Discussions/18554782542-Public-mobile/td-p/12074

Please send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.