topic Re: Plan Does not Include Text Messages' getting sent over and over. in Get Support

Plan Does not Include Text Messages' getting sent over and over.

Lieux — Wed, 05 Jan 2022 08:51:12 GMT

I did it for you...

I am getting these messages this morning every time I send a text. I'm not sure yet if people are actually reeciving them, but they should be. My plan is on autopay and I definitely have enough funds for that to go through. This has never happened before. What's the issue here?

In My Account, I can see the following message:
"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."
My Account Status is currrently "Plan Expired" but this should not be the case, unless this is what always happens during autopay.

Re: Plan Does not Include Text Messages' getting sent over and over.

m0neywise — Thu, 21 Mar 2019 16:40:32 GMT

So apparently this is normal on renewal day for your account to say expired/suspended, sometime today the payment will be processed and your account will go back to Active by tomorrow. You should still be able to use your phone.

Try to verify if your texts/calls are going through, if they are and you are on autopay then I wouldn't worry about it.

Re: Plan Does not Include Text Messages' getting sent over and over.

mvboecking — Fri, 22 Mar 2019 14:42:03 GMT

My autopay went through. Now texts are working but I can't place calls (presumably I can't receive them either). I have no idea if Public knows about this issue or if it affects more people. I hate that I can't call anyone!!!

Re: Plan Does not Include Text Messages' getting sent over and over.

CellGirl — Fri, 22 Mar 2019 20:30:49 GMT

@mvboecking wrote:
My autopay went through. Now texts are working but I can't place calls (presumably I can't receive them either). I have no idea if Public knows about this issue or if it affects more people. I hate that I can't call anyone!!!

@mvboecking

try re-provisioning your service:

Try the lost/stolen phone trick:

1. Login to your self-serve account.

2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]

3. Logoff

4. Wait 5 minutes and login again

5. Report your phone found.

6. Reboot phone.