topic Re: sim card not been activated in Get Support

sim card not been activated

Jackyang1 — Wed, 05 Jan 2022 08:51:10 GMT

I transfer from rogers to public，set up at one superstore yesterday afternoon，but almost 18hours the card still not activited？

Re: sim card not been activated

sandpublic — Thu, 21 Mar 2019 14:47:59 GMT

@Jackyang1 wrote:
I transfer from rogers to public，set up at one superstore yesterday afternoon，but almost 18hours the card still not activited？

Can you make calls on your phone?

Re: sim card not been activated

Jackyang1 — Thu, 21 Mar 2019 14:54:18 GMT

cannot make call

Re: sim card not been activated

sandpublic — Thu, 21 Mar 2019 15:36:00 GMT

@Jackyang1 wrote:
cannot make call

That's not good because you should be able to make calls. Are you sure the rep entered the correct number? Anyway you need to to get a moderator to help you resolve this.

You should send a message to the @CS_Agent to take a look at it. Click here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: sim card not been activated

Jackyang1 — Thu, 21 Mar 2019 15:08:15 GMT

thanks

Re: sim card not been activated

sandpublic — Thu, 21 Mar 2019 15:17:46 GMT

@Jackyang1 wrote:
thanks

No problem. Hopefully you get a quick response back from the @CS_Agent and resolve your issue.

All the best.