topic Re: Plan change in Get Support

Plan change

petionerik — Wed, 05 Jan 2022 08:51:06 GMT

I've changed plans yesterday. My online account says it's active but I can't call or text anyone & vice versa... I've restarted my phone twice and still nothing. Please help @CS_Agent

Re: Plan change

Taekgun — Mon, 01 Jan 2018 15:11:02 GMT

@petionerik

It sounds like you hit a bit of a snag with the self-serve portal. You'll need the help of a moderator to get your account sorted out.

Send a private message to @CS_Agent by clicking on the link and then on private message, include your following info
- account number
- phone number
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Plan change

will13am — Mon, 01 Jan 2018 15:37:56 GMT

It seems like the moderator team may be off today or working a holiday shortened schedule. I don't see anybody in yet. May need to exercise a bit of patience, possibility of having to wait until tomorrow.

Re: Plan change

imm1304 — Mon, 01 Jan 2018 15:46:13 GMT

I see that the moderator team handle was used to reply to a customer this morning at 8:41am. Someone is working today and they were early! 😄

Re: Plan change

will13am — Mon, 01 Jan 2018 16:23:14 GMT

@imm1304 wrote:
I see that the moderator team handle was used to reply to a customer this morning at 8:41am. Someone is working today and they were early! 😄

Is this a new thing? I monitor for the actual moderator and I didn't see any activity this morning. Moderator team does not appear as a user when I poll users online.

Re: Plan change

imm1304 — Mon, 01 Jan 2018 16:56:54 GMT

I didn't monitor the online status and the moderator_team is showing that it was last online 2 days ago. However, I just saw this reply from the mods earlier this morning: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Issues-porting-from-PM-to-Telus/m-p/208841/highlight/true#M37776

Re: Plan change

Rabbi — Mon, 01 Jan 2018 19:45:30 GMT

@petionerik remember to always to accept as solution ho help you out

Re: Plan change

Nickgazoo — Wed, 09 May 2018 15:51:49 GMT

No one has helped me in the last 15 hours

Re: Plan change

srlawren — Wed, 09 May 2018 16:19:19 GMT

@Nickgazoo wrote:
No one has helped me in the last 15 hours

@Nickgazoo you seem to be getting help over here: https://productioncommunity.publicmobile.ca/t5/Discussions/how-do-I-change-my-plan/m-p/238348. Do you have oustanding issues?