topic Re: Coming from Koodo Number Change in Get Support

Coming from Koodo Number Change

Kovalchuk — Wed, 05 Jan 2022 08:51:04 GMT

Hello,

I am a Koodo customer coming to Public Mobile. In the Public Mobile account setup for Koodo customers it says to pick a new number and then "contact us" to transfer the old Koodo number. Who exactly do I contact?

Thanks,

Kov

Re: Coming from Koodo Number Change

Alex888 — Thu, 21 Mar 2019 13:32:44 GMT

@Kovalchuk You would need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Coming from Koodo Number Change

Kovalchuk — Thu, 21 Mar 2019 13:33:42 GMT

My man.

Thx 🙂

Re: Coming from Koodo Number Change

ShawnC13 — Thu, 21 Mar 2019 13:43:10 GMT

@Kovalchuk wrote:
Hello,

I am a Koodo customer coming to Public Mobile. In the Public Mobile account setup for Koodo customers it says to pick a new number and then "contact us" to transfer the old Koodo number. Who exactly do I contact?

Thanks,

Kov

@Kovalchuk, you only need to contact the Moderators if you are coming from Koodo Prepaid. If you are a post paid account you can do the port in of your number through the self serve on your own.

Re: Coming from Koodo Number Change

Kovalchuk — Thu, 21 Mar 2019 13:47:14 GMT

@ShawnC13 Where does one go to port the number? Is that on Koodo's website or somewhere in my Public mobile account page?

Re: Coming from Koodo Number Change

mh1983 — Thu, 21 Mar 2019 13:47:21 GMT

Do you guys know if the "change email account tied to Koodo" tip is still suggested? I signed up this way and it worked well. I saw an old thread on the matter too, but may be an out of date thing. Do ports happen seamlessly now, regardless of the same email on Koodo postpaid and PM prepaid?

Re: Coming from Koodo Number Change

ShawnC13 — Thu, 21 Mar 2019 13:50:56 GMT

@Kovalchuk wrote:
@ShawnC13 Where does one go to port the number? Is that on Koodo's website or somewhere in my Public mobile account page?

Through the PM self serve portal. Login and you will want to find change number. There it will ask if you want to port in a land line or a number from another cellular provider.

Re: Coming from Koodo Number Change

ShawnC13 — Thu, 21 Mar 2019 13:52:39 GMT

@mh1983 wrote:
Do you guys know if the "change email account tied to Koodo" tip is still suggested? I signed up this way and it worked well. I saw an old thread on the matter too, but may be an out of date thing. Do ports happen seamlessly now, regardless of the same email on Koodo postpaid and PM prepaid?

I would still avoid using the same email. I am not sure if it was just an issue if you were prepaid with koodo or not. I just wouldn't want to tempt the PM systems to run smoothly

Re: Coming from Koodo Number Change

Alex888 — Thu, 21 Mar 2019 13:52:53 GMT

@Kovalchuk There is an option in the signup form to move your number from another provider, but the best way to do it is to signup with Public Mobile and pick a new number, then use your self-serve account to change your phone number, there is will give you an option to move your number from another provider and you can give the information from your Koodo account. You do not need to contact Koodo to move your number, and your Koodo account will be closed automatically after your number is moved.

Re: Coming from Koodo Number Change

Kovalchuk — Thu, 21 Mar 2019 14:06:11 GMT

All done. Thanks a lot for your help.

Cheers,

Kovie

Re: Coming from Koodo Number Change

sandpublic — Thu, 21 Mar 2019 14:53:40 GMT

@ShawnC13 wrote:
@mh1983 wrote:
Do you guys know if the "change email account tied to Koodo" tip is still suggested? I signed up this way and it worked well. I saw an old thread on the matter too, but may be an out of date thing. Do ports happen seamlessly now, regardless of the same email on Koodo postpaid and PM prepaid?
I would still avoid using the same email. I am not sure if it was just an issue if you were prepaid with koodo or not. I just wouldn't want to tempt the PM systems to run smoothly

I've used the same email for Koodo prepaid and PM without any issues.Don't think it's an issue.