topic Re: I have made a payment and my account is not updating in Get Support

I have made a payment and my account is not updating

VickiZ — Wed, 05 Jan 2022 08:50:55 GMT

Hi. I have made a payment in my account, but my plan is not updating... Please help. This is the only phone that I have.

Vicki

Re: I have made a payment and my account is not updating

Alex888 — Thu, 21 Mar 2019 11:34:10 GMT

@VickiZ Putting money into your account just makes it available for a plan renewal. As long as your phone keeps working everything is fine, ignore the account status saying expired/suspend, it's normal. Sometime today the renewal payment will be processed and your account should show Active by tomorrow.

Re: I have made a payment and my account is not updating

VickiZ — Thu, 21 Mar 2019 11:42:30 GMT

It is not working. Usually, within the next few moments, my account would be active. I have never had to wait the following day. This is my only phone.

Re: I have made a payment and my account is not updating

VickiZ — Thu, 21 Mar 2019 11:43:39 GMT

I appreciate your response by the way.

Re: I have made a payment and my account is not updating

Alex888 — Thu, 21 Mar 2019 11:46:50 GMT

@VickiZIf there is a link at the top to Reactivate your plan, click that. If not try adding $1 into your account.

Re: I have made a payment and my account is not updating

VickiZ — Thu, 21 Mar 2019 11:45:51 GMT

Yes, I did try that feature as well. I will try adding the dollar. Thank you very much.

Re: I have made a payment and my account is not updating

Alex888 — Thu, 21 Mar 2019 11:47:14 GMT

@VickiZ When did you put money into the account? Was it after your phone stopped working?
Was your renewal date yesterday? The system was down for a while last night, that might be why it didn't renew properly.

Re: I have made a payment and my account is not updating

hycm53 — Thu, 21 Mar 2019 11:51:29 GMT

@VickiZ Why don't you set up auto pay? Its a convenient way to keep your phone always working and get $2 dollars credit every month.

Re: I have made a payment and my account is not updating

Brian007 — Thu, 21 Mar 2019 12:20:14 GMT

I have made a payment and my account is not updating

Re: I have made a payment and my account is not updating

Alex888 — Thu, 21 Mar 2019 12:22:52 GMT

@Brian007 Is today your renewal date? Does your phone still work?
If your plan is supposed to renew today and your phone is still working it is normal for your account to say expired/suspended.

Re: I have made a payment and my account is not updating

Brian007 — Thu, 21 Mar 2019 12:28:05 GMT

I made a payment two days ago and it is telling me my account does not include calls or text.

Re: I have made a payment and my account is not updating

Alex888 — Thu, 21 Mar 2019 12:33:11 GMT

@Brian007Putting money into your account doesn't automatically renew your plan. Does your plan say Active, Suspended, or Expired? Are you on a plan with limited calls or texts? When was your last renewal date?