topic Re: Tried to get into account, got a strange screen instead in Get Support

Tried to get into account, got a strange screen instead

Lynn89 — Wed, 05 Jan 2022 08:50:45 GMT

I tried to get into my account. I got in, but got a strange screen instead: nothing on screen except "hello". Did the account get hacked?

Re: Tried to get into account, got a strange screen instead

Dunkman — Thu, 21 Mar 2019 00:08:45 GMT

@Lynn89

I just tried and was able to login. Took a bit of time to login in though. Unlikely a hack, but possible, I guess.

The website is finicky. You could try a different web browser. Chrome and Firefox latest version seems to work the best. Maybe incognito mode might be helpful, or clearing cache.

Re: Tried to get into account, got a strange screen instead

austinhuang — Thu, 21 Mar 2019 00:30:19 GMT

@Lynn89 wrote:
I tried to get into my account. I got in, but got a strange screen instead: nothing on screen except "hello". Did the account get hacked?

Try a browser WITHOUT any extensions, or even on another WiFi.

If such situation repeats, go straight to Ask a moderator (Can take up to 48 hrs, 1 message at a time) because this seems to be very concerning.

Re: Tried to get into account, got a strange screen instead

robiniom — Thu, 21 Mar 2019 01:00:27 GMT

Hi lynn89 ,

The account is not hacked and nothing wrong with it .

The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.

Thanks

Re: Tried to get into account, got a strange screen instead

Anonymous — Thu, 21 Mar 2019 01:13:30 GMT

@robiniom wrote:
Hi lynn89 ,
The account is not hacked and nothing wrong with it .
The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.
Thanks

No. publicmobile.ca

Edit: @Lynn89 somebody just this past Monday had the same thing that is so far unresolved.

Re: Tried to get into account, got a strange screen instead

austinhuang — Thu, 21 Mar 2019 01:10:36 GMT

@robiniom wrote:
Hi lynn89 ,
The account is not hacked and nothing wrong with it .
The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.
Thanks

You're drawing conclusion without even asking for screenshot or anything, not minding the typos and the wrong domain. Not okay.

Re: Tried to get into account, got a strange screen instead

computergeek541 — Thu, 21 Mar 2019 02:19:58 GMT

@robiniom wrote:
Hi lynn89 ,
The account is not hacked and nothing wrong with it .
The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.
Thanks

The correct website for Public Mobile is publicmobile.ca

As said earlier, based on the information provided so, far there is no way to know that the OP is going to wrong website by mistake.

Re: Tried to get into account, got a strange screen instead

Lynn89 — Sun, 07 Apr 2019 19:27:45 GMT

Hello, thanks for your response. Yours was the one that worked: I msg'ed the moderator. One day before my payment date, the account was fine. I could get in. I don't know why. Maybe the mod tweaked the account.

I used www.publicmobile.ca. Thanks.