topic Re: Changing plan on suspended service in Get Support

Changing plan on suspended service

Cameronduncan — Wed, 05 Jan 2022 08:50:43 GMT

Hello gang! This is my first post in the public mobile forums. Figured I would give it a shot.. I'm having an issue where I need to go with a lower tier plan this month just to save a couple bucks. But I'm finding that there is no option to pick a new plan even with a positive balance on my account. Am I missing something? My service is currently 'suspended' but ive got enough to cover a cheaper plan.

Messaged mod team a couple hours ago and still no reply.. I assume it's a busy time of year.

Thanks for your help in advance.

Re: Changing plan on suspended service

JDT — Sun, 31 Dec 2017 01:07:57 GMT

Because your account is suspended, only a Moderator can make changes to your plan. So there's nothing further you need to do at the moment - just wait for them to answer your private message. They usually respond within a few hours.

Re: Changing plan on suspended service

will13am — Sun, 31 Dec 2017 01:23:03 GMT

I just checked the online status of the moderator team. They seemed to have shut down early today. They won't be getting to this until tomorrow is not already resolved.

Re: Changing plan on suspended service

Luddite — Sun, 31 Dec 2017 02:48:56 GMT

Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and

Friday, Saturday, and Sunday from 9am(EST) to 7:30pm(EST).