topic Re: Autopay didn't renew? in Get Support

Autopay didn't renew?

catnipthieves — Wed, 05 Jan 2022 08:50:38 GMT

Hi,

Apologies if this has been covered previously. Had a 30 day plan set to Autopay for around 3 months, was due to take the regular payment yesterday but for some unknown reason it hasn't renewed. Now any attempt to make a payment is met with an error stating my credit card couldn't be verified. As a result, my service has been suspended. Know for sure it's nothing related to funds available in my bank account. Anyone else experienced this, and know of a solution?

Thanks!

Re: Autopay didn't renew?

imm1304 — Sat, 30 Dec 2017 19:01:46 GMT

Hey @catnipthieves,

Please send a private message to @CS_Agent right now and provide your public mobile phone number and PIN and have them fix this for you.

Re: Autopay didn't renew?

Dougk — Sat, 30 Dec 2017 21:28:34 GMT

This happened a month back and for whatever reason they blacklisted my credit card so had to wait to have it white listed before it would accept payment from it.

Re: Autopay didn't renew?

Dougk — Sat, 30 Dec 2017 21:29:22 GMT

This happened a month back and for whatever reason they blacklisted my credit card so had to wait to have it white listed before it would accept payment from it. As stated above mods can send in request to have it accepted....