topic Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING in Get Support

PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

thinesa — Wed, 05 Jan 2022 08:50:36 GMT

I signed up for Public mobile last week and my number still hasn't fully transfered over yet. I can make calls, but everything else incoming still comes to my old provider and phone. I used the "provide pin" from previous account as my option, since they asked me to do 1 of the following options for the transfer. I am tired of waiting, since it has been over 5 business days. This is frustrating. @CS_Agent

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

Lieux — Wed, 20 Mar 2019 22:41:27 GMT

@thinesa a écrit :
I signed up for Public mobile last week and my number still hasn't fully transfered over yet. I can make calls, but everything else incoming still comes to my old provider and phone. I used the "provide pin" from previous account as my option, since they asked me to do 1 of the following options for the transfer. I am tired of waiting, since it has been over 5 business days. This is frustrating. @CS_Agent

Write a message to the moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 they will help you with that. Waiting time is few hours to 2 days..be patient.

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

metropublic — Wed, 20 Mar 2019 22:42:26 GMT

@thinesa wrote:
I signed up for Public mobile last week and my number still hasn't fully transfered over yet. I can make calls, but everything else incoming still comes to my old provider and phone. I used the "provide pin" from previous account as my option, since they asked me to do 1 of the following options for the transfer. I am tired of waiting, since it has been over 5 business days. This is frustrating. @CS_Agent

Which provider are you porting from?

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

Anonymous — Wed, 20 Mar 2019 22:42:38 GMT

@thinesa wrote:
I signed up for Public mobile last week and my number still hasn't fully transfered over yet. I can make calls, but everything else incoming still comes to my old provider and phone. I used the "provide pin" from previous account as my option, since they asked me to do 1 of the following options for the transfer. I am tired of waiting, since it has been over 5 business days. This is frustrating. @CS_Agent

Which provider did you transfer from?

Some can take longer than others.

It would be better to send them a private message here.

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

thinesa — Wed, 20 Mar 2019 22:45:17 GMT

Chatr

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

Anonymous — Wed, 20 Mar 2019 22:56:18 GMT

@thinesa wrote:
Chatr

Oh. Yeah that shouldn't take so long. Connect with the mods to find out what's going on.

Are you able to use that Chatr SIM in the meantime?

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

thinesa — Wed, 20 Mar 2019 23:03:58 GMT

yes i am. Everything incoming still comes to old phone. New phone can make calls

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

wetcoaster — Thu, 21 Mar 2019 00:37:08 GMT

@thinesa wrote:
Chatr

Whenever possible the account number should be used as the only one of the three options in the porting request. (PetroCan and Speak out being the exception, putting in any information in the account field for them has a high probability of port failure)

Call ChatR customer service and ask for your account number. Give that to the moderator team via private message. They will re-submit the port request on your behalf.

Re: PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

thinesa — Thu, 21 Mar 2019 04:03:46 GMT

So why are there 3 options to do, if account number is the one to always do. There should not even be an option to try other 2 options. Waste of time for us and public mobile to suggest this