topic Re: no service in Get Support

no service

fftljoe — Wed, 05 Jan 2022 08:50:33 GMT

Service has been out for about an hour

wetcoaster — Sat, 30 Dec 2017 18:33:25 GMT

You need to help us help you with more information.

Are you a new customer? When did you sign up or port your number?

Is today your plan renewal date?

What phone are you using? Have you rebooted it?

Where are you located? Do other people around you that are with Telus, Bell or their subsidaries have the same problem?

Luddite — Sat, 30 Dec 2017 18:39:08 GMT

fftljoe — Sat, 30 Dec 2017 18:47:38 GMT

Been a customer for a while now not renewal date I'm north of Toronto about 2 hours. Did reboot and sim pull

Still no service

will13am — Sat, 30 Dec 2017 19:21:14 GMT

Could it be a phone issue? Try using a different phone if possible.

fftljoe — Sat, 30 Dec 2017 20:38:53 GMT

Not a phone issue as far as I can tell ty though still out

Mana — Sat, 30 Dec 2017 21:37:05 GMT

@fftljoe sorry to hear about your trouble.

Are you getting PM signal but no service or no signal at all?

Please try your sim in another unlocked phone or another Telus or koodo phone to see if you get service.

Or if the phone that you are using is unlocked, try someone else's sim in your phone to see if you get service.

Or try airplane mode on and off a couple of times.

fftljoe — Sat, 30 Dec 2017 21:51:25 GMT

Airplane on and off!

Mana — Sun, 31 Dec 2017 00:01:15 GMT

you are very welcome @fftljoe

So glad that it worked out for you.

Take care.