topic Re: Overpayment in Get Support

Overpayment

rcakich — Wed, 05 Jan 2022 08:50:22 GMT

Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit?

Rumy

Re: Overpayment

Lieux — Wed, 20 Mar 2019 20:24:32 GMT

@rcakich a écrit :
Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit?
Rumy

Sorry it's like a changing plan..and because you paid for a plan for 30 days you can't have a refund for the last plan of 3 months.

Re: Overpayment

CellGirl — Wed, 20 Mar 2019 20:26:31 GMT

Message the mods to inquire

Click envelope icon at top right of forum page, moderator_team

Re: Overpayment

Pizzaeh — Wed, 20 Mar 2019 20:30:47 GMT

@rcakich wrote:
Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit?
Rumy

That's unfortunate. Autopay would have been turned on when the account was first setup and there are no refunds since this is pre-paid service.

When you 'changed' plans, if the new 3-month cycle had already begun (it sounds like it), the remainder of that 3-month cycle was forfeited, and you began a new 30 day cycle.

You could message the mods, they might show some leniency, but not likely.

Re: Overpayment

popping — Wed, 20 Mar 2019 20:31:45 GMT

@rcakich wrote:
Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit?
Rumy

No. PM is a prepaid service. There is no refund for prepaid providers in Canada including PM. But you can schedule a plan change to a 30 days plan on your next renewal date so that PM will not renew for 90 days plan anymore.

Re: Overpayment

Spunky — Sun, 19 May 2019 13:02:18 GMT

Same situation here. I've asked for a reversal or credit for the charges and will wait a bit before asking Visa to reverse for non-delivery.

Re: Overpayment

Lieux — Sun, 19 May 2019 13:06:41 GMT

@Spunky wrote:
Same situation here. I've asked for a reversal or credit for the charges and will wait a bit before asking Visa to reverse for non-delivery.

Can you explain YOUR situation? If you paid after a changing plan you will not be able to have a refund...

Re: Overpayment

Spunky — Sun, 19 May 2019 13:11:10 GMT

While trying to set up 2 accounts I changed the plan options to plans with more data and was charged for 4 plans on 2 phones without any warning that a change of plan options would result in a new plan.

Will accept a credit for those charges.

Re: Overpayment

Lieux — Sun, 19 May 2019 13:13:31 GMT

@Spunky wrote:
While trying to set up 2 accounts I changed the plan options to plans with more data and was charged for 4 plans on 2 phones without any warning that a change of plan options would result in a new plan.
Will accept a credit for those charges.

Ok...so you need to speak to the moderator if it was recent...here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Waiting time is few hours to 2 days usually. Good luck.

Re: Overpayment

Spunky — Sun, 19 May 2019 13:20:40 GMT

Already sent details a week or so ago to Rod, thanks.

Re: Overpayment

Lieux — Sun, 19 May 2019 13:22:37 GMT

@Spunky wrote:
Already sent details a week or so ago to Rod, thanks.

Oupsy long time ago... maybe you can write another private message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437...

Re: Overpayment

Spunky — Sun, 19 May 2019 13:30:07 GMT

Done, thank you.