topic Re: Can't change plan in Get Support

Can't change plan

burnsco — Wed, 05 Jan 2022 08:50:15 GMT

So I'm trying to re activate my phone, but with way less options. I just want 90 days of talk, no data, no texting. However, when I go to change it, it will not let me do this. Seems like I have to go back to my old plan only which I can't afford at the moment.

Any help?

Re: Can't change plan

ky01 — Fri, 29 Dec 2017 18:05:57 GMT

You might have to go through the moderators to make this change as it is not working out for you through the self-serve portal:

Click here to send a message to the moderators

Re: Can't change plan

ShawnC13 — Fri, 29 Dec 2017 18:12:40 GMT

@burnsco, if your phone is currently inactive and has been for less then 90 days only a moderator can change plans.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

ETA I removed your phone number and email for security reasons