topic SIM didn't activate in Get Support

SIM didn't activate

bgWillis — Wed, 05 Jan 2022 08:50:15 GMT

I went through all the activation steps properly but my SIM card didn't activate. Where/what would I do to retry that? I retried on the activation page but it wouldn't let me because I already hav an account now.

Yes my phone is compatible and unlocked. Yes I reset everything multiple times. I tried the lost/found thing and made sure my account was paid up. I also tried the SIM on another (unlocked/compatible) phone but it didn't work so I think it's a problem with the SIM itself not beig activated?

Re: SIM didn't activate

Dunkman — Wed, 20 Mar 2019 19:54:52 GMT

@bgWillis

Was your credit card charged? Did you port from another company or try a new public mobile number.

If credit card was charged, you will need to contact moderator. Something went wrong with activation.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM didn't activate

hairbag1 — Wed, 20 Mar 2019 19:54:53 GMT

Sounds like the only option now is to reach out to the moderators for their assistance. Give them as much discription of you issue as you can. Here's a link to get you there:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM didn't activate

Jackhyf63 — Wed, 20 Mar 2019 20:01:17 GMT

@bgWillis You will need to send a private message to the moderators to help take a look at your account. Include your phone number, account pin and e-mail address, and also what you wrote above in your message and they will give you the help you need.