topic Re: getting into your account in Get Support

getting into your account

sue-s — Wed, 05 Jan 2022 08:50:14 GMT

Tried to access my account, positive I used the correct info but isn't working, went to forgot my password and got nowhere with it. Anyone else have this problem. I now have to wait an hour before trying again.

Re: getting into your account

Pizzaeh — Wed, 20 Mar 2019 18:05:49 GMT

@sue-s wrote:
Tried to access my account, positive I used the correct info but isn't working, went to forgot my password and got nowhere with it. Anyone else have this problem. I now have to wait an hour before trying again.

Logged in few seconds ago, and it was lightning quick. Earlier today, about an hour ago, it took some time to log me in. Are you getting an error message? What's the error message say?

Re: getting into your account

sp1826 — Wed, 20 Mar 2019 18:06:56 GMT

Try changing the web browser if possible,

same happened to me 2 days ago, my account was not opening, just loading for like 4-5 minutes. I tried opening a few hours later at night and it was working.

if this not solve an issue, please contact moderator team.

Re: getting into your account

will13am — Wed, 20 Mar 2019 18:09:31 GMT

@sue-s, if the password reset function isn't working for you, then you have no choice but to wait to try again. If that fails, then you need to get in touch with the moderator team to do the password reset. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: getting into your account

sue-s — Wed, 20 Mar 2019 18:14:34 GMT

thank-you will do.

Re: getting into your account

sue-s — Wed, 20 Mar 2019 18:19:02 GMT

First it said error logging in try again. Then I got Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again. Before I got this message I did the forgot my password, and it took me to another page where I logged my email then it did nothing.

Re: getting into your account

Pizzaeh — Wed, 20 Mar 2019 18:20:53 GMT

@sue-s wrote:
First it said error logging in try again. Then I got Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again. Before I got this message I did the forgot my password, and it took me to another page where I logged my email then it did nothing.

Are you loggin in from a desktop computer or mobile device?

Re: getting into your account

will13am — Wed, 20 Mar 2019 18:25:29 GMT

@sue-s wrote:
First it said error logging in try again. Then I got Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again. Before I got this message I did the forgot my password, and it took me to another page where I logged my email then it did nothing.

I assume you are referring to the password reset page. You are supposed to get a password reset email shortly after requesting a reset. I tried it on one of my accounts a few days ago and it worked perfectly. Can you check your spam folder to make sure the email didn't go there. Perhaps try again. Note these reset emails are time sensitive.

Re: getting into your account

sue-s — Wed, 20 Mar 2019 18:25:55 GMT

computer

Re: getting into your account

sue-s — Wed, 20 Mar 2019 18:27:04 GMT

Just checked nothing in spam folder.

Re: getting into your account

Pizzaeh — Wed, 20 Mar 2019 18:27:33 GMT

@sue-s wrote:
computer

As @will13am, check your spam folder for the email.

In the meantime, try this....I know it might sound crazy, but worth a check while waiting for a reply from the kewl mods...

Open up Notepad (or something similar)...

Start typing letters.....are they in uppercase?

I've had this happen to me in the past, and low and behold, the darn Caps lock was on.

Re: getting into your account

sue-s — Thu, 21 Mar 2019 12:51:31 GMT

Well tried again still locked out contacted mods. yesterday so I guess will just wait.