topic Re: Service problems - no phone number in Get Support

Service problems - no phone number

cconover22 — Wed, 05 Jan 2022 08:50:00 GMT

Hello,

I switched to public mobile from koodo last night and haven’t been able to get service with my new sim. My koodo sim has stopped working. I ported my old number but now when people phone it it says the number is not in service. I really need this fixed ASAP please! I have tried everything on the forums - my phone is compatible, unlocked and I have updated my network settings. @CS_Agent is there anything else I can try?

Re: Service problems - no phone number

Lieux — Wed, 20 Mar 2019 15:20:12 GMT

@cconover22 a écrit :
Hello,

I switched to public mobile from koodo last night and haven’t been able to get service with my new sim. My koodo sim has stopped working. I ported my old number but now when people phone it it says the number is not in service. I really need this fixed ASAP please! I have tried everything on the forums - my phone is compatible, unlocked and I have updated my network settings. @CS_Agent is there anything else I can try?

It could take time for a port..but in case you can write a message to the moderator instead of tag them here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will help you with that. Waiting time is few hours to 2 days..Be patient.

Re: Service problems - no phone number

cconover22 — Wed, 20 Mar 2019 15:27:27 GMT

Thanks, I have messaged them earlier. On my self serve it says that my number is unavailable to transfer but phoning it it is not in service. I really can’t afford to lose that number so I’m on a bit of a time crunch. If anyone has anything else I can try please let me know. Thanks in advance.

Re: Service problems - no phone number

normf — Wed, 20 Mar 2019 15:31:49 GMT

Good luck

I signed up for service four days ago and still nothing.

Re: Service problems - no phone number

woodymaguire — Wed, 20 Mar 2019 15:36:38 GMT

I had the same thing happen to me with three different phones all porting from Koodo. Its been like that for a couple of days. I'm hoping the moderators will be able to help. Messaged them yesterday. I've seen a few other people posting with the same issue over the past couple of days, so you are not alone on this one. I believe it has something to do with an error in porting the number from Koodo. Super frustrating, but I guess thats what I get for trying to go with the lowest cost company on the market. I'll let you know if I get any more info from moderators.

Re: Service problems - no phone number

Lieux — Wed, 20 Mar 2019 15:41:32 GMT

@woodymaguire a écrit :
I had the same thing happen to me with three different phones all porting from Koodo. Its been like that for a couple of days. I'm hoping the moderators will be able to help. Messaged them yesterday. I've seen a few other people posting with the same issue over the past couple of days, so you are not alone on this one. I believe it has something to do with an error in porting the number from Koodo. Super frustrating, but I guess thats what I get for trying to go with the lowest cost company on the market. I'll let you know if I get any more info from moderators.

Just to let you know...that's always better to contact the moderator BEFORE to port a number from Koodo. You can choose a number from public mobile first during your activation and after ask for a port to the moderator the number with Koodo (with an account active).

Re: Service problems - no phone number

cconover22 — Wed, 20 Mar 2019 15:59:44 GMT

So last night when I switched, I entered my phone number and it was accepted. Today my koodo account has been closed and now public mobile hasn’t accepted the port so I’m worried that I have lost the number because the old account no longer exists. Fingers crossed..

Re: Service problems - no phone number

woodymaguire — Wed, 20 Mar 2019 15:47:35 GMT

Thanks for the tip @Lieux . I was not aware of that at the time and the activation process certainly made it seem like it would work. No mention of this work around. From other posts it seems like once a moderator gets to your message it takes them 5 minutes to fix which is good. Just a matter of waiting in the moderator que now I suppose.

Re: Service problems - no phone number

cconover22 — Wed, 20 Mar 2019 15:45:32 GMT

Thank you! I hope you hear back soon.

Re: Service problems - no phone number

cconover22 — Wed, 20 Mar 2019 16:00:37 GMT

Yes there was nothing that said to do that! Good to know this so I can let others know who are wanting to switch.

Re: Service problems - no phone number

SkimGuy — Wed, 20 Mar 2019 16:14:31 GMT

I think they are overwhelmed by new transfers/sign-ups right now. Definitely message someone from the moderator team to check on the status, your phone number shouldn't be lost.

Re: Service problems - no phone number

sandpublic — Wed, 20 Mar 2019 16:36:59 GMT

@cconover22 wrote:
Thanks, I have messaged them earlier. On my self serve it says that my number is unavailable to transfer but phoning it it is not in service. I really can’t afford to lose that number so I’m on a bit of a time crunch. If anyone has anything else I can try please let me know. Thanks in advance.

Is this a prepaid Koodo account? If yes, if you requested the port via the @CS_Agent and your Koodo prepaid was/is still active then you should be ok. If you no longer cannot login into your Koodo prepaid account that means the port has been completed. If you can still login it means that the port is pending and you should keep using your Koodo SIM until the port has been completed.

If on the other hand your plan was up for renewal and was de-activated before the port took place then that may be a problem.

Re: Service problems - no phone number

cconover22 — Wed, 20 Mar 2019 16:59:14 GMT

Thank you for this!

Re: Service problems - no phone number

cconover22 — Wed, 20 Mar 2019 17:01:48 GMT

Thank you!