topic Re: Rewards not Rewarded in Get Support

Rewards not Rewarded

Screwbs — Wed, 05 Jan 2022 08:49:51 GMT

G'day Fellow PM Users,

My initial 3 month contract ended on December 24th and was auto renewed via CC on December 25th. According to my dashboard I am elidgible for 7 dollars worth of rewards. However upong checking my CC statement I was charged the entire amount without any form of rewards?

I'm rather upset by the mistake. What can I do to rectify this?

Kind Regards,

Screwbs

Re: Rewards not Rewarded

Rabbi — Thu, 28 Dec 2017 17:55:20 GMT

send a privet msg to @CS_Agent

Re: Rewards not Rewarded

X-Files — Thu, 28 Dec 2017 18:07:25 GMT

@Screwbs sorry to hear you are having issues.
You will need to message a MOD for assistance, click on this link @Moderator Team
to send a private message .
In your message please include:
✪ PM account Email address
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Rewards not Rewarded

Vickel — Thu, 28 Dec 2017 21:12:36 GMT

As others have said, Mods will have to take a look into this.

Do you see the reward when viewing the transction history?

Re: Rewards not Rewarded

stonechucker — Fri, 29 Dec 2017 03:43:10 GMT

Is the credit card amount the plan cost (in full) plus taxes, or just a value that is the discounted price plus tax?