topic Re: Sorry, we cannot complete your call, you do not have the required long distance add on in Get Support

data not working

DM19 — Wed, 05 Jan 2022 08:49:32 GMT

I do not have data and I paid my bill over 24 hrs ago! It was a little late -- my plan expired on March 17, but I didn't immediately remember.

What do I do now that the call centre is no more?

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Pizzaeh — Wed, 20 Mar 2019 03:14:09 GMT

@DM19 wrote:
I do not have data and I paid my bill over 24 hrs ago! It was a little late -- my plan expired on March 17, but I didn't immediately remember.

What do I do now that the call centre is no more?

@DM19 when you sign into your account, everything looks good? It shows that your plan status is Active and includes data (scroll down a bit to see that)? If everything looks good from the plan standpoint, you may need to message the mods by clicking the link and sending them a private message...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Anonymous — Wed, 20 Mar 2019 03:16:50 GMT

@DM19 wrote:
I do not have data and I paid my bill over 24 hrs ago! It was a little late -- my plan expired on March 17, but I didn't immediately remember.

What do I do now that the call centre is no more?

@DM19

I know it sounds a little weird but try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.