topic Re: no service in Get Support

no service

24528652 — Wed, 05 Jan 2022 08:49:31 GMT

I have activated the received SIM of PM and filled in my phone number's information, including the account number, etc. Today my old SIM of Telus doesn't work. However, the PM new SIM doesn't start working after the old one stops.

Re: no service

Alex888 — Wed, 20 Mar 2019 02:42:53 GMT

@24528652Don't post private information here, it's a public forum.
It sounds like the port is stuck, you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no service

Dunkman — Wed, 20 Mar 2019 02:42:41 GMT

@24528652

Might need to contact moderator as described above. Does anything work? Which model phone? Can you call, text or is data working? Do you see the Public Mobile signal when you put SIM card in?

Try re-booting your phone. You could also try your SIM card in another phone to determine whether it is a hardware issue versus public mobile service issue.

Re: no service

24528652 — Wed, 20 Mar 2019 03:15:05 GMT

no service, except wifi, put the SIM into another phone does not work, too. mine is iphone8

Re: no service

hycm53 — Wed, 20 Mar 2019 03:30:41 GMT

Make sure iPhone 8 is unlocked. If iPhone 8 is locked, you need to unlock, ask Telus unlocked code, it’s free.

Re: no service

Dunkman — Wed, 20 Mar 2019 03:33:25 GMT

@24528652

If the SIM card does not work with the other phone, it is likely a SIM card/Public mobile issue. So, unfortunately, you will need to contact moderator as described above. You will need to wait 1-2 days for response though....

Re: no service

24528652 — Wed, 20 Mar 2019 04:26:26 GMT

it is an unlocked iphone 8 indeed.