topic Re: Publicmobile internet in Get Support

Publicmobile internet

darlene1 — Wed, 05 Jan 2022 08:49:21 GMT

My husband and I both are with public mobile but our mobile data don't work I tried everything

Re: Publicmobile internet

mimmo — Wed, 27 Dec 2017 02:53:01 GMT

@darlene1 did your data work before or are you just joining.

if old customer then probably you have used up your data.

if new customer: APN settings or a netword reset/ factory reset (lg phones) is sometimes needed

this link might help out

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

basically though a little more detail on your situation hardware new/vs old customer might help the community guide you to teh proper answer.

Re: Publicmobile internet

will13am — Wed, 27 Dec 2017 02:53:35 GMT

Assuming that calling and text work and there's a network connection, the problem with data issues usually are APN settings related. Take a look at this post on setting up the phone for data.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906/jump-to/first-unread-message

Re: Publicmobile internet

stonechucker — Wed, 27 Dec 2017 04:41:52 GMT

Is this a renewal date related issue possibly? *IF* you are on a 3G speed plan, there have been reports of the data not renewing.

Any problems like this usually result in requiring assistance from the @CS_Agent. You can send them information for your account(s) via a private message (look for the envelop icon near the top right corner). Typically include account number if you have it, phone number, and PIN.

Re: Publicmobile internet

stonechucker — Thu, 28 Dec 2017 06:18:01 GMT

@darlene1, has there been any change to the status on this?

Re: Publicmobile internet

Michael77 — Thu, 28 Dec 2017 15:56:29 GMT

@darlene1,

Did your issue get resolved?

Re: Publicmobile internet

darlene1 — Tue, 20 Mar 2018 15:55:18 GMT

I do have use of mobile data now for the web and to receive pictures but I cant send pictures

Re: Publicmobile internet

imm1304 — Tue, 20 Mar 2018 16:20:18 GMT

Hi @darlene1!

Which phone are you using?

It may simply be a buggy sms app. So first step should be to try a different app.

Sorry I haven't read the history of this issue in previous pages as its an old thread. So I will just start by suggesting the generic simplest solutions first.

Re: Publicmobile internet

CS_Agent — Tue, 20 Mar 2018 16:36:54 GMT

Hello darlene1,

Thank you for reaching out to us.

In order to better assist you in regards to your data issue, please send us a private message.

I am looking forward to your reply.

Cheers

Abdoulaye

Re: Publicmobile internet

dna2016 — Mon, 05 Nov 2018 15:55:48 GMT

@darlene1, am I seeing those dates correctly, it took practically 5 months or so for the MODS to get to you? and you're indicating it was just resolved? That's a pretty long time if this is the case. You're pretty loyal to have gone that long without data.