topic Re: Data turned on - Not receiving Data in Get Support

Data turned on - Not receiving Data

Brentimir — Wed, 05 Jan 2022 08:49:20 GMT

Hi there,

Just joined Public Mobile. I have data in my plan - my data is turned "on", but I am not actually connected to any data (for example, YouTube does not load). I have a Sony Xperia XA.

Everything else is functioning fine - calls, text, wifi, etc. Just no data.

Help?

Re: Data turned on - Not receiving Data

jotsang — Wed, 20 Mar 2019 01:25:22 GMT

@Brentimir wrote:
Hi there,

Just joined Public Mobile. I have data in my plan - my data is turned "on", but I am not actually connected to any data (for example, YouTube does not load). I have a Sony Xperia XA.
Everything else is functioning fine - calls, text, wifi, etc. Just no data.
Help?

Double check your APN settings as per instructions here:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: Data turned on - Not receiving Data

hycm53 — Wed, 20 Mar 2019 01:39:36 GMT

@Brentimir Fellow this link to reset your phone APN:

https://apn-canada.gishan.net/en/apn/public-mobile/sony-xperia-xa

Re: Data turned on - Not receiving Data

hycm53 — Wed, 20 Mar 2019 01:59:36 GMT

@Brentimir If still doesn't work, you may try install this app, but I'm not sure it will work.

https://apk-dl.com/apn-settings/net.thenatureweb.apnsettings

Re: Data turned on - Not receiving Data

Brentimir — Sun, 24 Mar 2019 14:14:10 GMT

Hi there,

I inputted the exact APN setting values and names... but nothing happens. I ensured that the new APN is being used (it is my only APN available). I then turn my data on, try sending a picture message... but nothing happens. I am still not connected to any data network. I also tried downloading the app suggested, but it didn't really offer anything new compared to the steps alredy provided.

So, what now?

Re: Data turned on - Not receiving Data

hycm53 — Sun, 24 Mar 2019 14:49:49 GMT

Re: Data turned on - Not receiving Data

@Brentimir You can Google MyNewAPN_test.apk. This is working for Asus Zonfone 4 Max that I have and I'm not sure it's working for you phone, but anyway you can try it.

You can pm me I will sent the app to you if you can't find it. But you will take your own risk, I shall not be responsibilities for any damage your phone.

Re: Data turned on - Not receiving Data

Anonymous — Sun, 24 Mar 2019 15:22:15 GMT

@Brentimir wrote:
Hi there,

I inputted the exact APN setting values and names... but nothing happens. I ensured that the new APN is being used (it is my only APN available). I then turn my data on, try sending a picture message... but nothing happens. I am still not connected to any data network. I also tried downloading the app suggested, but it didn't really offer anything new compared to the steps alredy provided.
So, what now?

Did you go here and find your phone?

Officially Recognized APN Reference

Edit: nvm. your phone is there

Re: Data turned on - Not receiving Data

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Re: Data turned on - Not receiving Data

arianapham — Wed, 20 May 2020 03:21:17 GMT

I resemble your case and don't know how to solve it link

Re: Data turned on - Not receiving Data

Anonymous — Wed, 20 May 2020 03:50:13 GMT

@arianapham wrote:
I resemble your case and don't know how to solve it

@arianapham

What make/model/submodel phone is it?

Has data ever worked here?

Have you checked to make sure you see data in your overview data & add-ons area?

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F