topic Re: call is not going through in Get Support

call is not going through

Oettam — Wed, 05 Jan 2022 08:49:09 GMT

Hi,

I'm from Canada and I bought a new SIM Card today and now I tried to do a call into the usa, but then it says "8uv2 your call cannot be completed as dialed". I booked the add for long distance and international calls but it wouldnt work... has anyone got an idea what to do?

Greetings

Re: call is not going through

NDesai — Tue, 19 Mar 2019 23:57:32 GMT

@Oettam Do you have US talk included in your plan? Which add-on did you buy? Does the add-on you bought show up in your self-serve account under Plans Details.

Re: call is not going through

sp1826 — Tue, 19 Mar 2019 23:59:31 GMT

This might help

https://productioncommunity.publicmobile.ca/t5/Getting-Started/can-receive-calls/m-p/310438#M56416

Re: call is not going through

Oettam — Wed, 20 Mar 2019 00:14:43 GMT

Hey,

I bought the Add-on "200 min US and Canada Long Distance" and yes it is listed in my account under "My Add-ons".

Re: call is not going through

Oettam — Wed, 20 Mar 2019 00:16:24 GMT

@sp1826

I've read that allready, but it seem like this is about landlines isnt it?

Re: call is not going through

duffer900 — Wed, 20 Mar 2019 00:37:00 GMT

Can you make local calls?

Perhaps a phone reboot?