topic Re: Data start date in Get Support

Data start date

UrbanArt — Wed, 05 Jan 2022 08:49:07 GMT

I am not sure what is going on with two of my plans, I have a due date on the 13 of 14th of the month usually but it seems my data is not resetting. I looked at my data usuage and it seems to not have reset and is causing my issues on one account. If I have used my data it is one thing but I have no idea why it did not reset on the day it should have. How do I get this looked into?

Re: Data start date

mimmo — Tue, 26 Dec 2017 16:07:39 GMT

are you on a 3g plan?

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Data start date

Brandonlelievre — Tue, 26 Dec 2017 16:29:19 GMT

A little more info is needed to help you. What data is included in your plan. Is it drawing from data that was part of the November sign up promo? Or is it drawing from your plan data. Either way you will need to contact a moderator to sort it out we can only help you so much

Re: Data start date

UrbanArt — Tue, 26 Dec 2017 16:30:50 GMT

Thanks I contacted the mod team for help so thanks for the reply though.

Re: Data start date

Acekiller — Wed, 27 Dec 2017 04:48:53 GMT

Hope you get your issue fixed soon!

Re: Data start date

Michael77 — Wed, 27 Dec 2017 04:51:41 GMT

Is this resolved?