topic Re: phone doesn't work in Get Support

phone doesn't work

feixinxin — Wed, 05 Jan 2022 08:49:06 GMT

My phone can not call or receive any call since I paid last month Feb22. I can text message when it has WIFI, it waste me whole month money and can not use my phone at all. when there is no wifi and it can not talk, really bad

Re: phone doesn't work

Alex888 — Tue, 19 Mar 2019 23:20:55 GMT

@feixinxin Have you looked at your account and made sure it says Active? Make sure your phone is not in Airplane or Do Not Disturb mode, and try clearing your phones cache and restart it.

Re: phone doesn't work

hairbag1 — Tue, 19 Mar 2019 23:26:08 GMT

@feixinxin wrote:
My phone can not call or receive any call since I paid last month Feb22. I can text message when it has WIFI, it waste me whole month money and can not use my phone at all. when there is no wifi and it can not talk, really bad

Have you had successful service in the past, with this phone ?

Re: phone doesn't work

sandpublic — Tue, 19 Mar 2019 23:33:42 GMT

What is the make and model of the phone?

Re: phone doesn't work

feixinxin — Tue, 19 Mar 2019 23:45:09 GMT

it shows active in my account and I have extra balance left on my account

Re: phone doesn't work

feixinxin — Tue, 19 Mar 2019 23:45:38 GMT

iphone6 plus

Re: phone doesn't work

feixinxin — Tue, 19 Mar 2019 23:47:06 GMT

I did, for almost one month before Feb22, I started the service at the end of Jan.

Re: phone doesn't work

Alex888 — Tue, 19 Mar 2019 23:49:38 GMT

@feixinxin Try resetting the network settings, Settings-> General-> Reset-> and then select Reset Network Settings. And updating your operating system.

Re: phone doesn't work

sandpublic — Tue, 19 Mar 2019 23:54:28 GMT

@feixinxin wrote:
I did, for almost one month before Feb22, I started the service at the end of Jan.

Dial *#*#4636#*#* on your phone what does it show under phone information? Is it connected to Public Mobile? Also, make sure your phone is not set accidently as lost/stolen.

Re: phone doesn't work

feixinxin — Wed, 20 Mar 2019 01:06:09 GMT

my phone was not reset, but I will try to reset everything. thank you!

Re: phone doesn't work

srlawren — Wed, 20 Mar 2019 01:30:06 GMT

@feixinxin wrote:
my phone was not reset, but I will try to reset everything. thank you!

@feixinxin if that doesn't work, can you try either your SIM card in another phone (borrow a friend of family member's phone for a couple of mins), your friend's SIM in your phone? What happens when you do that?

Some iPhone 6/6S spontaneously develop antenna connection issues after years of issue-free usage. The above tests can help us narrow down the issue to your phone or your account.