topic Re: unable to verify credit card information in Get Support

unable to verify credit card information

icon_p — Wed, 05 Jan 2022 08:49:05 GMT

I attempted to purchase a USA roaming add-on however I received the "unable to verify credit card information. Your card has not been charged" message. I've used this card to make all of my PM payments without issue. Can someone tell me what the problem is?

Re: unable to verify credit card information

closng — Tue, 26 Dec 2017 15:45:21 GMT

Hi @icon_p,

It might be a system glitch.

You can try dialing 611 to see if you can make the purchase through that method.

Otherwise, you will need to send a message to the Moderators with your account details (account number, phone number and pin) and details of your issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unable to verify credit card information

mimmo — Tue, 26 Dec 2017 15:45:48 GMT

Best to contact your cc company and see if there were any charges

then contact the mods to see if they cana help.

if your cc is on file you could try dialing 611 r if you are in teh USA 18554public and try adding it from there

@closng beat me by 30 seconds 🙂

Re: unable to verify credit card information

icon_p — Tue, 26 Dec 2017 15:50:10 GMT

I'm currently in the USA so I can't call either *611 nor the 1855 number.

Re: unable to verify credit card information

Mary_M — Tue, 26 Dec 2017 15:58:49 GMT

hey @icon_p,

Thank you for reaching out to us !

We have received your private message - someone will look into it shortly and get back to you - Hang in there!

Mary

Re: unable to verify credit card information

mimmo — Tue, 26 Dec 2017 16:06:28 GMT

@icon_p you should be able to call the number from the usa:

Why is *611 not working while I am in the U.S.?

We’re working on this! Dialing *611 is not available now, but will be coming soon. In the meantime, you can dial 1-855-4PUBLIC instead.

Re: unable to verify credit card information

icon_p — Tue, 26 Dec 2017 16:12:21 GMT

I don't have USA roaming as I'm currently in the USA. That may be contributing to why the 18554PUBLIC number won't dial out.

Re: unable to verify credit card information

mimmo — Tue, 26 Dec 2017 16:30:27 GMT

the 1855 number should work without any addon. I have done it before. @Mary_M is on the case. hopefully she willl have something soon.

Re: unable to verify credit card information

icon_p — Tue, 02 Jan 2018 18:06:41 GMT

It's been a week and STILL no resolution. This is ridiculous.