topic Re: unable to listen to the "fair child iplus" radio on the phone in Get Support

unable to listen to the "fair child iplus" radio on the phone

jerry11 — Tue, 04 Jan 2022 09:45:25 GMT

Starting on Dec. 24, 2021, I'm unable to listen to the "fair child iplus" radio on the phone -- no sound, but I can listen to other radios on the phone, I don't think it's my phone's issue because I can listen to other radios on the phone. Please help.

Re: unable to listen to the "fair child iplus" radio on the phone

esjliv — Sun, 26 Dec 2021 03:19:25 GMT

@jerry11 wrote:
Starting on Dec. 24, 2021, I'm unable to listen to the "fair child iplus" radio on the phone -- no sound, but I can listen to other radios on the phone, I don't think it's my phone's issue because I can listen to other radios on the phone. Please help.

@jerry11

Try :

Option 1: check the mute switch on the side of your device, next to the volume keys. If you still have no sound, try option 2.
Option 2: Double tap the home button. A menu of recently used apps will appear at the bottom of your screen. Swipe that menu from left to right, and another menu will appear that has a speaker icon with a line through it. Tap the speaker icon to disable mute.
Option 3: Open Settings > Use Side Switch for > Switch from rotation lock to mute. Go back to the app and check for sound.

Re: unable to listen to the "fair child iplus" radio on the phone

esjliv — Sun, 26 Dec 2021 03:23:31 GMT

@jerry11 - do you have bluetooth connected to something else, that may be disrupting your sound. Disconnect bluetooth, and test.

You can also try:

Power your device fully off, wait a few seconds and then turn it back on again. Try the sound again

Uninstall and reinstall the app. Remember you can always download the app again for free if you are using the same account that originally bought it. Try the sound again.

Re: unable to listen to the "fair child iplus" radio on the phone

hTideGnow — Sun, 26 Dec 2021 03:29:52 GMT

HI @jerry11 , Fairchild iPlus, is that an app for the Chinese radio Fairchild?

try uninstall and reinstall the app and see if it works. Also, you able to make it work on Wifi?

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 04:15:18 GMT

Not iphone, it's regular Samsung. I tried all, but doesn't work.

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 04:17:33 GMT

I tried all, but not working.

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 04:19:00 GMT

Yes, but I can listen to other radios.

Re: unable to listen to the "fair child iplus" radio on the phone

hTideGnow — Sun, 26 Dec 2021 04:50:50 GMT

@jerry11 wrote:
I tried all, but not working.

HI @jerry11 , sorry, what exactly you have tried? Let us know what you did before we can suggest further.

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 05:02:04 GMT

I take the battery off for 1 hour, then put it back, turn of the phone, still no sound, but other's radios working well. Then I uninstall and reinstall the app, not working, either.

Re: unable to listen to the "fair child iplus" radio on the phone

hTideGnow — Sun, 26 Dec 2021 05:07:09 GMT

HI @jerry11 is that a Fairchild or you listen to Fairchild via another app , if so, what is the name?

is the radio working when you are using Wifi ONLY?

Please also go to App info and click Clear Cache and clear data.

Also, please try on another device, try it on both Wifi and Data

Re: unable to listen to the "fair child iplus" radio on the phone

BeachNBeer — Sun, 26 Dec 2021 05:11:35 GMT

Maybe contact the app provider support? As this has nothing to do with Public Mobile service.

If the sound is not working on the app. Below is a link you can stream Fairchild Iplus Radio. (Hopefully that is the station you're looking for)

https://www.radio-canada-online.com/fairchild-radio-889-fm

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 15:06:15 GMT

I can listen to it on the computer and also when I change the phone. The thing is I enjoy using this phone, want to be solved on this phone. I have been listened to it for 1 month until it disconnected on Dec. 24, 2021, I can still listen to other radios on this phone.

Re: unable to listen to the "fair child iplus" radio on the phone

BeachNBeer — Sun, 26 Dec 2021 15:23:44 GMT

@jerry11 You need to contact the customer support for whatever app you have. They would be the one to help you not these PublicMobile forums.

Re: unable to listen to the "fair child iplus" radio on the phone

HALIMACS — Sun, 26 Dec 2021 15:37:42 GMT

@esjliv , you get that here?

There is no sound coming from the app – Customer Feedback for Oceanhouse Media (uservoice.com)

@jerry11

Perhaps there's something here which may assist as well:

Fairchild Radio app not working

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 17:37:43 GMT

Will do, thanks.

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 17:39:12 GMT

Will try it, thanks.

Re: unable to listen to the "fair child iplus" radio on the phone

darlicious — Sun, 26 Dec 2021 17:45:50 GMT

@jerry11

What kind of Samsung phone? Did you recently have an update? What is the other phone you are using? Samsung disabled their radio app in an update a while ago (June or July) in North American phones anyways. It still works in my A3 from the UAE and works on my moto g7+ but this may be the issue.

Re: unable to listen to the "fair child iplus" radio on the phone

hTideGnow — Sun, 26 Dec 2021 17:46:30 GMT

HI @jerry11 , can you send me the name of the app you use? I want to try it too

Re: unable to listen to the "fair child iplus" radio on the phone

hTideGnow — Sun, 26 Dec 2021 17:49:33 GMT

HI @jerry11 is it the one called Fairchild Radio app? I can listen to 1430 without problem. Did you try to contact the app owner? apps@fairchildradio.com ?

Re: unable to listen to the "fair child iplus" radio on the phone

jerry11 — Sun, 26 Dec 2021 19:58:10 GMT

Have to wait when they work.