topic Re: App for Public Mobile in Get Support

App for Public Mobile

miltondad2twins — Wed, 05 Jan 2022 08:48:10 GMT

I just wished to know if there are any plans to release an App for Public Mobile.

Re: App for Public Mobile

Anonymous — Tue, 19 Mar 2019 04:31:26 GMT

@miltondad2twins - it has been brought up before. There is no indication that it would happen any time soon. There are issues with the web based portal that need fixing first. I doubt it would be in PM's near future.

Re: App for Public Mobile

stonechucker — Tue, 19 Mar 2019 12:56:55 GMT

@miltondad2twins, chances are bad for an app. Koodo, the sister company of Public Mobile got rid of their app a couple of years ago because the users preferred the website interface.

Re: App for Public Mobile

mh1983 — Tue, 19 Mar 2019 13:00:04 GMT

Doubtful as it's a no frills service. I don't really find any gaps in the self serve account. It's mobile friendly too. Depending on your phone, you can just put a shortcut to that page on your home screen.

That's all the old Telus/Koodo apps really did: repackage the account view/website. Is there something specific you're looking for in an app that the website doesn't accomplish?

Re: App for Public Mobile

srlawren — Tue, 19 Mar 2019 18:34:50 GMT

@miltondad2twins what do you want from the app? If it's data tracking, try My Data Manager on an iPhone or Android, or Data Witness PM on Android. More on Data Witness:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/IWIK-s-quot-Data-Witness-quot-for-Android-Getting-started-and/m-p/58970#M7243

If you're looking for self-serve access via an app and have Android, check out this workaround I posted a while back. The guide is a bit long but it's really not that complicated. https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Very-Partial-workaround-for-lack-of-PM-Mobile-App-on-Android/m-p/128616#M10040

Re: App for Public Mobile

miltondad2twins — Wed, 20 Mar 2019 03:12:23 GMT

I am just looking for a user friendly app that was made to work on a mobile dized screen. Using a webpage designed for a laptop on a 5.7" screen is not very effective.

Re: App for Public Mobile

SkimGuy — Wed, 20 Mar 2019 16:18:16 GMT

@miltondad2twins wrote:
I am just looking for a user friendly app that was made to work on a mobile dized screen. Using a webpage designed for a laptop on a 5.7" screen is not very effective.

I agree, a forum app might incline people to post more. But I don't consider it vital for service, it would be better to allocate resources elsewhere.

Re: App for Public Mobile

srlawren — Wed, 20 Mar 2019 18:54:34 GMT

@SkimGuy wrote:
I agree, a forum app might incline people to post more. But I don't consider it vital for service, it would be better to allocate resources elsewhere.

@SkimGuy the community is built and hosted by a company called Lithium. They seem to have a mobile app for their own support community (for customer companies that use Lithium), but not for the general Lithium communities out there at large. I think PM would need to wait for them to build something for the community. That said, the community site was resdesigned a while back (maybe a year or so? I don't recall exactly) to be "responsive", meaning it displays well on a mobile device, tablet, or computer. The guide I linked previously for using Hermit (on an Android phone) to create an app wrapper for self-serve can also be used for the community, and I do provide examples of that in the thread as well. Have a look! Some of the screen shots are outdated but I did post some newer ones after the responsive redesign, too.

@miltondad2twins wrote:
I am just looking for a user friendly app that was made to work on a mobile dized screen. Using a webpage designed for a laptop on a 5.7" screen is not very effective.

As I just noted, the community site is responsive and will look fine on a 5.7" screen; sadly the same cannot be said for the self-serve site. You do do need to sprinkle a healthy dosage of pinch-to-zoom and pan around to use it, but it's not impossible.

Re: App for Public Mobile

ecowen — Sun, 24 Nov 2019 16:40:18 GMT

If you have an iPhone, Just go tom the Public Mobile site on Safari, click on the "Action" icon at the bottom, (the little box with an arrow shooting out the top), and choose, "Add to Home Screen". You can rename it once you've added it.

Re: App for Public Mobile

skazzyskills — Thu, 28 Nov 2019 18:53:20 GMT

An app is definitely needed. Your website is also slow to load. The UI on a mobile device is not very good and would be much better on an app, along with notifications etc. Telus has one, as so many other mobile company sites. PM should catch up.

Re: App for Public Mobile

computergeek541 — Thu, 28 Nov 2019 20:32:20 GMT

@skazzyskills wrote:
An app is definitely needed. Your website is also slow to load. The UI on a mobile device is not very good and would be much better on an app, along with notifications etc. Telus has one, as so many other mobile company sites. PM should catch up.

I very much doubt that a mobile app would with with the self serve website being slow. In the past, some of these cell phone carrier account apps have been almost nothing more than a bookmark to a mobile version of the website, except in a standalone app.

Re: App for Public Mobile

gpixel — Mon, 13 Apr 2020 17:22:48 GMT

This would be a game changer for PM if they are able to do this. I'm wondering even if they didn't want to build an app for the whole site, self serve etc. what if they were to just make an app for the forums. they can make an app like Reddit and there would be push notifications. this would also greatly improve talking to moderators. I'm sure much of the community/customer base would love this. then you wouldn't have to keep refreshing the browser seeing if you finally received a message from a moderator... after creating a ticket and sending your request, just close the app and wait for a notification. this would improve efficiency not only for the customer, but also for the moderators. just a suggestion

Re: App for Public Mobile

srlawren — Mon, 13 Apr 2020 22:08:23 GMT

@gpixel you'd have to talk to the Khoros folks (https://khoros.com/) for a mobile app for the community. I double PM would put any resources to building their own on top from scratch; they would wait for Khoros to offer one. EDIT: or at least a base app that can be easily customized and branded by the individual communities, like this one. In the meantime, I think you already bravo'd by workaround thread for Android phones.

Re: App for Public Mobile

gpixel — Mon, 13 Apr 2020 23:35:23 GMT

@srlawren does this app have push notifications? it's seems more like an app to make a website into an app. this suggestion is more of an efficient way to contact moderators and the community for the average consumer. so as to not having to wait for replys and then missing a reply a moderator sent. this is one of the bigger reasons leading customers away from PM.

Re: App for Public Mobile

chenyonghuazi — Tue, 14 Apr 2020 01:53:15 GMT

Developing and maintain an app definitely costs money. Compared with the benifit coming along, they seem to be not matching up. We can easily open the browser and check out the general inquiries.

Re: App for Public Mobile

srlawren — Tue, 14 Apr 2020 21:40:30 GMT

@gpixel wrote:
@srlawren does this app have push notifications? it's seems more like an app to make a website into an app. this suggestion is more of an efficient way to contact moderators and the community for the average consumer. so as to not having to wait for replys and then missing a reply a moderator sent. this is one of the bigger reasons leading customers away from PM.

@gpixel it doesn't, as far as I can tell. Well it does, but only in so far as it can monitor page(s) content for changes, or an RSS feed for new entries, and notify you of them. (Though, I've never tested this; I use a different Feedly client app for my RSS needs.)

That said, as far as I can tell, the current community site does not offer any push notifications through browser means; rather, you have to actively browse to the community and look at your bell icon and envelope icon to see new notifications. I believe Khoros would have to add that feature (or perhaps they do offer and already and PM has not configured it to be active, which is a possibility). If they [Khoros] offered browser-based push notifications and a PWA install, what you're asking for would probably be possible, but I'm pretty sure this is all/mostly on Khoros to implement.

Re: App for Public Mobile

sethkott — Tue, 29 Dec 2020 01:22:25 GMT

You can add a home screen shortcut that brings you to the public mobile web page for quick access.

Re: App for Public Mobile

Ritahawke — Thu, 28 Oct 2021 20:51:58 GMT

Thank you

Re: App for Public Mobile

pkaraa — Thu, 28 Oct 2021 21:11:36 GMT

Go to browser (chrome or safari) and 'add to home screen' the publicmobile website.

Change the name of the shortcut to "PM" ... done.

Re: App for Public Mobile

lockedoutagain — Tue, 10 May 2022 09:11:23 GMT

It is really too bad, a lot of issurs could be rasily resolved if I had an app for the repeat items i need to log in for frequently...

You may just be thinning out your client base 😦