topic Re: Reactivating a suspended phone number. in Get Support

Reactivating a suspended phone number.

Jeyasiva17 — Wed, 05 Jan 2022 08:48:07 GMT

Hi,

My phone plan with public mobile just recently got suspended on December 19 as I didn't pay for this month and I decided to change my plan but I wanted to keep the same number as I had it for many years. My number is currently suspended, is there a way you can reactivate it so I can use it again.

Thank you

Re: Reactivating a suspended phone number.

imm1304 — Sat, 23 Dec 2017 00:09:27 GMT

Hey @Jeyasiva17,

You can do this yourself from https://seflserve.publicmobile.ca

Sign in and there should be a clear notice about suspension and a button that you can click to make payment and reactivate.

Re: Reactivating a suspended phone number.

ShawnC13 — Sat, 23 Dec 2017 00:12:44 GMT

@Jeyasiva17, if you are changing your plan only a MOD can do that for a suspended account. If you are just reactivating then following the instructions from @imm1304.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Reactivating a suspended phone number.

Reevo1987 — Sat, 23 Dec 2017 03:07:02 GMT

I have made a payment and my phone still isn’t working after a full day. I’ve rebooted my phone still nothing @CS_Agent

Re: Reactivating a suspended phone number.

imm1304 — Sat, 23 Dec 2017 03:11:48 GMT

Hey @Reevo1987,

Send a private message to @CS_Agent to have it fixed.

Provide them with your public mobile phone number and PIN to speed things up.

Mods will be online tomorrow from 9am to 7:30pm Eastern time and they will reply to the private messages in the order they were received.