topic Signed up today but unable to text in Get Support

Signed up today but unable to text

Cwalters7041 — Wed, 05 Jan 2022 08:48:06 GMT

The person at the store said it would take up to 2 hours for texts to be able to work but it’s not. He said to post to the community and a person would be able to help?

Re: Signed up today but unable to text

CellGirl — Tue, 19 Mar 2019 04:29:54 GMT

@Cwalters7041

Hi. Are you able to make and receive calls? Did you port your number from another carrier, or did you get a new number from public mobile?

Re: Signed up today but unable to text

NDesai — Tue, 19 Mar 2019 04:30:57 GMT

@Cwalters7041 Please provide more info like if other services are working or not. Did you port in your number? If yes, did you receive port successful text?

Re: Signed up today but unable to text

Cwalters7041 — Tue, 19 Mar 2019 04:42:06 GMT

I can make calls I’m not sure about receiving, and yes I’m using my old phone number

Re: Signed up today but unable to text

Cwalters7041 — Tue, 19 Mar 2019 04:43:09 GMT

Making calls is working but not texts, and no I didn’t get a port successful text

Re: Signed up today but unable to text

Thecrimson1919 — Tue, 19 Mar 2019 04:44:32 GMT

If you just ported your number from another carrier it can take a few hours. Sometimes there are delays and it can be longer particularly if you port a landline .