topic Re: Changing Plan in Get Support

Changing Plan

Musiclover18 — Wed, 05 Jan 2022 08:48:04 GMT

I'm currently on the 28 dollar plan, bought a new phone and need to change my plan to the $40 plan, but am not sure how to. It won't let me do it through self-serve and I do need to buy a sim-card at Walmart.

Re: Changing Plan

KMG — Fri, 22 Dec 2017 22:56:57 GMT

You should not need to buy a new SIM. Just move the SIM from your old phone to your new one.

Re: Changing Plan

Musiclover18 — Fri, 22 Dec 2017 23:02:41 GMT

I don't have a sim card right now, had this phone for 3 years and it doesn't let me change it, it says to call *611 and I don't think there is anyone I can talk to right? How do I get to customer service?

Re: Changing Plan

will13am — Fri, 22 Dec 2017 23:08:56 GMT

@Musiclover18, do you have one of those old phones that don't have a SIM card? If so, you will need to get a SIM card.

Re: Changing Plan

Musiclover18 — Fri, 22 Dec 2017 23:11:23 GMT

actually, I did find my sim card

Re: Changing Plan

PJC — Fri, 22 Dec 2017 23:22:04 GMT

@Musiclover18 wrote:
actually, I did find my sim card

If you have an existing SIM then you should not need a new one. Just send a message to the moderators and they should be able to manually help you change your current plan to the desired plan you want. Here is the link to send a message to the mods:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing Plan

Musiclover18 — Fri, 22 Dec 2017 23:46:41 GMT

how long does it take for them to reply, been over half an hour

Re: Changing Plan

Luddite — Sat, 23 Dec 2017 01:18:17 GMT

@Musiclover18 From your description I think you are on a Legacy plan (pre Jan 27/15); originally $25 now $28. You cannot change your plan in self-serve because doing so will cancel your access to call centre support. So, you must call 611 and waiting on line until a rep answers. Be ready to tell him/her exactly which currently offered plan you want, and to authourize payment from your registered credit card.. You will not get any credit for unused time.