topic Account Active but no Service in Get Support

Account Active but no Service

Saba — Wed, 05 Jan 2022 08:47:55 GMT

So my account just renewed and I also just changed my plan to for more data and after topping up the funds on my account, I have no service (Data or Cellular). My account is showing as active with no balance owing. Is it normal to take a little time for a change to take effect or is something going on. I have mad no changes to my APN settings and have been with PM for a year+.

Re: Account Active but no Service

geniusowl — Fri, 22 Dec 2017 16:22:33 GMT

Wow! Is this normal around here?

I just activated a new SIM card last night and I am feeling buyers remorse.

It seems PM is not that reliable after all.

Re: Account Active but no Service

KMG — Fri, 22 Dec 2017 16:28:41 GMT

If your service was working before, it may be a phone issue rather than a PM issue. Try rebooting your phone and seeing if that helps.

Re: Account Active but no Service

stonechucker — Fri, 22 Dec 2017 16:30:19 GMT

Have you tried power cycling your phone? This is sometimes required to get things properly setup.

Re: Account Active but no Service

Saba — Fri, 22 Dec 2017 16:31:29 GMT

I have reboot multiple times, reset APN settings. Still nothing

@KMG wrote:
If your service was working before, it may be a phone issue rather than a PM issue. Try rebooting your phone and seeing if that helps.

Re: Account Active but no Service

Saba — Fri, 22 Dec 2017 16:35:35 GMT

@geniusowl wrote:
Wow! Is this normal around here?
I just activated a new SIM card last night and I am feeling buyers remorse.
It seems PM is not that reliable after all.

This is the first issue I have run into since joining, otherwise I have found them very reliable. Wonder if its just the time of year.

Re: Account Active but no Service

mimmo — Fri, 22 Dec 2017 16:42:14 GMT

you might want to contact the mods and have them look into your account if you have not done so already.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread

Re: Account Active but no Service

Saba — Fri, 22 Dec 2017 17:24:26 GMT

@mimmo wrote:
you might want to contact the mods and have them look into your account if you have not done so already.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread

Yeah, I have messaged them but doubt I will hear back quickly.