topic Re: issues porting out in Get Support

issues porting out

Smattina93 — Wed, 05 Jan 2022 08:47:49 GMT

i tried to port my PM number to bell on sunday and the port has not gone through as of yet. Bell has told me that the number is inactive and thet are not able to activate it as it is not there number. When they had tried to port the number over it cancelled my phone services right away and i have not been able to access my PM account nor i have not been able to use my phone. i need some help

Re: issues porting out

ShawnC13 — Fri, 22 Dec 2017 15:49:20 GMT

@Smattina93, was your plan active when you tried the port?

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: issues porting out

will13am — Fri, 22 Dec 2017 16:13:23 GMT

@Smattina93, as suggested, contact the moderator team. Ask them to switch your plan to the cheapest available (text only, 30 days) to facilitate the port. Since there are no refunds, you don't want to buy an expensive plan. Customers cannot perform plan changes when the account is not active.

Re: issues porting out

Smattina93 — Fri, 22 Dec 2017 17:45:59 GMT

@will13am @ShawnC13 thank you for your help. I have contacted the moderator team now I have to see if that can do that.

They replied saying it's a bell issue and to contact the bell porting department to fix it. I have and bell can't port over BC the number in inactive. So hopefully they can reactivate my account with my number so they can transfer over

Re: issues porting out

lukevader — Fri, 22 Dec 2017 21:34:49 GMT

Ouch.

Re: issues porting out

Michael77 — Sat, 23 Dec 2017 14:46:44 GMT

@Smattina93,

Was this issue rectified? Just curious.

Re: issues porting out

Acekiller — Sun, 24 Dec 2017 21:41:37 GMT

Hope it get sorted out before the holiday hits!