topic Re: Self Serve really slow? in Get Support

Self Serve really slow?

PaulCamire64 — Wed, 05 Jan 2022 08:47:47 GMT

Why is the self serve website so slow? Logging in takes like 5 minutes and every time I click on something... another 5 minutes or so, if it even works at all.

Tried different browsers and mobile data network... still the same with all that I tried.

Re: Self Serve really slow?

popping — Mon, 18 Mar 2019 23:10:51 GMT

@PaulCamire64 wrote:
Why is the self serve website so slow? Logging in takes like 5 minutes and every time I click on something... another 5 minutes or so, if it even works at all.
Tried different browsers and mobile data network... still the same with all that I tried.

Yes. The extension of the $25 referral promo to March 31 will relief some pressure on the PM server.

Re: Self Serve really slow?

Alex888 — Mon, 18 Mar 2019 23:11:47 GMT

@PaulCamire64 A lot of people, particularly in Quebec, are having problems making call so the servers are much busier than normal.

Re: Self Serve really slow?

nuker — Tue, 19 Mar 2019 00:06:13 GMT

Can't make call in Quebec and the self service site is running hyper super slow.... https://selfserve.publicmobile.ca

Re: Self Serve really slow?

aaronlevin — Tue, 19 Mar 2019 00:39:52 GMT

I cannot access Self Serve at all.

Re: Self Serve really slow?

cork99 — Tue, 19 Mar 2019 01:25:49 GMT

same im outt of data i cant switch my plan ahhh lol oh well

Re: Self Serve really slow?

celinemenard — Tue, 19 Mar 2019 01:58:14 GMT

I've been trying all day to get into self serve. It's not working at all. Tried at work using internet explorer, tried a few times at home using different browsers.

Re: Self Serve really slow?

Wolfcore — Tue, 19 Mar 2019 02:03:53 GMT

Yeah, it's a disaster right now. Because of these two new plans that they've announced, the servers are under seige. You'd think that they would have upgraded their servers since the fall 2016 promo, because this exact same thing happened, but I guess not. It takes me a minimum of 10 minutes just to log in, or access any other part of the self server account. Definitely going to turn off new customers.