topic Re: Firefox and 'specific payment amount' problem in Get Support

Firefox and 'specific payment amount' problem

thomask — Wed, 05 Jan 2022 08:47:45 GMT

I had this problem tonight adding time to my mother-in-laws account. She's not technically savy and yet she does like using PublicMobile (mostly cause I set her up on it for the bonus... )

Now, she comes to me with odd amounts occassionally, never with say $40 or $20, but with 15, or $30 amounts to add to her account. You can't do these on the *611 system, so Im forced to log in and do it.

Only I logged in to discover that under HER account (I've forgotten the password, but the browser remmebers for me...) but I only use Firefox for hers...

So, this is where I go to add $10 which is the balance of what I couldnt add from the day ($20 to get her account unsuspended). Do you think it'll let me choose and amount? Nope.

The following is what I see in firefox.

I've chosen the field in the 'inspect' option to show you that it won't show up even when highlighted.
This has never happend to me on google chrome which I usually use... and I don't recall it happening on Internet Explorer either.

Help?

Re: Firefox and 'specific payment amount' problem

thomask — Fri, 22 Dec 2017 09:29:26 GMT

Annnd I just fixed it... with a reboot/restart/update of firefox...

Oh well, at least its here for a future victum of this bug (?)

Re: Firefox and 'specific payment amount' problem

will13am — Fri, 22 Dec 2017 14:45:33 GMT

@thomask, glad to see that you solved your own problem and posted it to help others.

Re: Firefox and 'specific payment amount' problem

thomask — Sat, 23 Dec 2017 04:47:46 GMT

well, to be honest, its mostly for me...

I just know in 1-3 months I will PROBABLY experience it again... and thus, when I go to search... it's more likely to be found...

LOL

Still helpful to others... 😉