topic Re: Email confirmation in Get Support

Email confirmation

smarsh — Wed, 05 Jan 2022 08:47:41 GMT

I didn't get an email confirmation upon activation but payment was taken off my card . i did get an error code telling me to log on again. I don't want to do this for fear of two payments being taken off my card. What does this mean?

Re: Email confirmation

Alex888 — Mon, 18 Mar 2019 22:27:20 GMT

@smarshLogging on won't trigger a payment. Try using Chrome in incognito mode, click My Account in the top right corner and try logging in. Have you tried your phone? Does it work?

Re: Email confirmation

jotsang — Mon, 18 Mar 2019 22:28:31 GMT

@smarsh wrote:
I didn't get an email confirmation upon activation but payment was taken off my card . i did get an error code telling me to log on again. I don't want to do this for fear of two payments being taken off my card. What does this mean?

Put your Public Mobile SIM into your phone and see if it is activated and connect to Public Mobile network. If this is the case, you can create an account with your Public Mobile Number. Double check your AutoPay option as most probably it is not set.

Re: Email confirmation

smarsh — Tue, 26 Mar 2019 16:37:15 GMT

Apparently it was a porting issue that the moderators took care of!!