topic Re: How do I setup data and APN on my Android phone? in Get Support

How do I setup data and APN on my Android phone?

Lachlan_M — Tue, 04 Jan 2022 17:29:57 GMT

If you’re having trouble with data on your Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going.

Step1:

Android 2.3 and lower

Settings > Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Android 4.0 and higher

Settings > More... > Mobile Networks > Access Point Names > New APN setting (or a plus sign) *Some models might have a slightly different path

Step 2:

You will need to input the following info:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network. Your data should work normally now.

Re: How do I setup data on my Android phone?

BetaKam — Fri, 20 Mar 2015 18:16:46 GMT

This is the first time I had to use Access point names to setup data on my Nexus 5.
I am providing the Path for other Nexus 5/ android 5.1 users to make it easier
Settings>...More>Mobile networks>Access point names>(enter the fields shown above)
Now data works !

Re: How do I setup data and APN on my Android phone?

eforblue — Wed, 10 Jun 2015 19:49:13 GMT

I have a One Plus One phone and I setup the APN according to you post and I got H+ istead of LTE. Is that right?

Re: How do I setup data and APN on my Android phone?

DK — Wed, 10 Jun 2015 19:54:05 GMT

Do you have LTE as preferred network type in your settings?

Re: How do I setup data and APN on my Android phone?

DK — Wed, 10 Jun 2015 19:57:29 GMT

Also leave it and check it when you are moving around in your day to day travels as you might just be in a none LTE zone.

Re: How do I setup data and APN on my Android phone?

Chrissybambii — Sun, 21 Jun 2015 22:32:45 GMT

Thank you so much..worked for me on s3 mini 🙂

Re: How do I setup data and APN on my Android phone?

NickZ — Tue, 15 Sep 2015 19:47:57 GMT

I have set up the APN as per the instructions, and still have no data. My plan is the 90 day option with 6gb of data, which I just paid for, and yet I have no data. What else can I try here?

Re: How do I setup data and APN on my Android phone?

deltatux — Tue, 15 Sep 2015 20:23:34 GMT

@NickZ wrote:
I have set up the APN as per the instructions, and still have no data. My plan is the 90 day option with 6gb of data, which I just paid for, and yet I have no data. What else can I try here?

@NickZ, please start your own thread. Posting multiple times as a reply makes it hard to track your issue. I replied to the other thread with possible solution, please see that thread for more info.

Re: How do I setup data and APN on my Android phone?

rzhevskii2000 — Thu, 03 Dec 2015 16:58:15 GMT

Why do users have to search within thousands of other subjects in order to find these settings? What about those who are not tech savvy? I had no problem doing all this, but I can't imagine my father setting his phone to connect to mobile network!

OK, if there is still no option and users have to do this, why not say so in welcome email? Please show rspect to customers, Public Mobile folks, and people will love you for it and give you more business.

Re: How do I setup data and APN on my Android phone?

youbme — Fri, 04 Dec 2015 06:48:18 GMT

Hello @rzhevskii2000 and welcome to the PM community,

You make a fair critique of the way information is distributed on the community forum. I would actually recommend all new and potential users to start with reading the articles in the Knowledge Base in order to familiarize yourself with PM and how everything functions (including the info for setting up the APN on your phone).

Hopefully you've found everything you're looking for and resolved any issues?

Re: How do I setup data and APN on my Android phone?

rzhevskii2000 — Fri, 04 Dec 2015 14:41:00 GMT

Oh, I really like this forum, as well as all other forums. I learned many things about maintaining my Honda Civic, for example, from sharing experiences on forums.

The point is, that if we are in business, we have to treat customers as if customers have no other abilities except paying. Not everyone would even think of doing research and then following instructions to modify settings on his phone. I see many people who have their Androids after 2 years with screen looking just like out of the store - not organized, many empty screens, widgets that they never use (news, for example). It is simply too complicated for them to think about phones! People don't like to think. It really strikes me how majority of population don't like to acquire knowledge!

Nevertheless, they are the customers. And customers need service. And service means that everything should be simple.

I inserted my SIM card - I expect that phone and data will be connected. Oops, no data. What do people do in this case? They call customer support, right. But there is no number for customer support in Public Mobile. People get frustrated. Understand?

This is why it would be a good thing to include in welcome email something about modifying settings for network provider. I followed instructions - it's very simple.

I'm not sure that whoever is responsible for customer service would read this thread, but I wish that he/she would.

Re: How do I setup data and APN on my Android phone?

Tamar_S — Fri, 04 Dec 2015 20:40:44 GMT

Hello rzhevskii2000,

Thank you for taking the time to submit a suggestion/idea.

I read your suggestion and I think it’s a great idea, thank you!

However I will suggest you to post it through our Public Lab page which is where all the best ideas are concocted.

Again Thank you,

Re: How do I setup data and APN on my Android phone?

djsatay — Sun, 07 Feb 2016 18:28:36 GMT

Dude, thank you! Your instructions helped me set up internet on my Doogee DG800 Valencia phone. I would have cancelled my PM account if I didn't see this....

Re: How do I setup data and APN on my Android phone?

lostsenior — Tue, 29 Mar 2016 16:30:11 GMT

I, too, am having trouble accessing my data.

And, I have looked at the pathway that supposedly ensures that I will get access to my data.

The problem is that someone or something has gone through a great deal of trouble of placing the pathway that I do have. I assume that there is a reason for the pathway that I have enabled in my phone and I am concerned that i will be ruining my phone if rewrite the pathway as shown in your solution.

Am I just being a nervous nellie?

Re: How do I setup data and APN on my Android phone?

Shazia_K — Tue, 29 Mar 2016 16:43:09 GMT

Hello @lostsenior,

Can you follow this link http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings/m-p/30197#M4079

It will provide you the steps, in order to set your APN settings.

Thanks,

Shazia

Re: How do I setup data and APN on my Android phone?

7789849803 — Tue, 29 Mar 2016 17:06:25 GMT

@lostsenior You will definitely not ruin your phone even if you enter incorrect APN settings. I can vouch for that.

Re: How do I setup data and APN on my Android phone?

lostsenior — Fri, 29 Apr 2016 22:01:58 GMT

I do not know if anyone is still looking at my case but I learned a couple of things that shed light on my inability to access data.

At the time I purchased some data from PM, I was confused. But now I realize what was happening. At that time, I was unable to access WiFi due to static. Once I purchased some Data, the static that was blocking WiFi was removed due to the heavier current used for .

Unfortunately, Data itself was blocked by this static.

Please don't argue if this does not make sense; just bear with me.

After my failure to get Data, I had just about given up and was going through Dufferin Mall getting ready to buy a new phone when, passing the Telus store, I decided to try one more shot. After all, Telus is making money off PUblic Mobile and it is in their interest to not lose any Public Mobile customers if it doesn't take up too much of their time, right? The salesman opened up my phone, took out the battery, turned it around a couple of times and reinserted it. Bingo! I had access to my Data!

In other words, the problem was static buildup. There is a lot of static at my job. Threads will stick out from textile bundles because threads are repelled from the bundle if both the bundle and the thread have the same charge. The only time the thread does not stick straight out from the bundle is when I am within 5 ft. In that case, the thread will point straight at me, accusing me of being the opposite charge! (Or maybe it thinks I am sexy!)

And, of course, I have the phone in my pocket.

Still the question is how to get rid of the charge. Surely there must be a more convenient way to get rid of the static than by taking out the battery which is a risky operation.

I have found that just turning off the phone and turning it back on again will provide enough current to remove the static without taking out the battery.

But an even better idea would be to not having this static buildup in the first place.

Any ideas?

Re: How do I setup data and APN on my Android phone?

ckl — Tue, 03 May 2016 19:47:37 GMT

Wow. This is the first time I've ever heard of static actually causing issues with the operation of a cellular device!

My suggestion would be to get a rubber/silicon case that covers the front screen as well. Not sure if that would work, but worth a try since they are very cheap.

Re: How do I setup data and APN on my Android phone?

s2scotty — Sat, 11 Jun 2016 09:24:00 GMT

Also, a moderator should look to update the knowledge base.

In ANDROID MARSHMELLOW (6.0.x), navigation is as follows, and not as in the KB,

Settings > Wireless & Networks … MORE > Cellular Networks > Access Point Names

Re: How do I setup data and APN on my Android phone?

dzideqk — Sat, 06 Aug 2016 04:21:04 GMT

Thanks it work on my new Z5 Compact