topic No Sim in Get Support

No Sim

Mlinfield — Wed, 05 Jan 2022 08:47:36 GMT

I'm having a Sim card issue. I reviewed my card yesterday and just activated my public mobile card today. I’ve put in the correct information, I’ve have taken my SIM card out and put it back in, restarted my phone and still no luck with it working. My phone is unlocked I called my old mobile carry to make sure it was. My phone keeps saying No SIM. How can I fix this issue?

Re: No Sim

sandpublic — Mon, 18 Mar 2019 21:14:00 GMT

@Mlinfield wrote:
I'm having a Sim card issue. I reviewed my card yesterday and just activated my public mobile card today. I’ve put in the correct information, I’ve have taken my SIM card out and put it back in, restarted my phone and still no luck with it working. My phone is unlocked I called my old mobile carry to make sure it was. My phone keeps saying No SIM. How can I fix this issue?

If it's saying No SIM it means you phone is not detecting the SIM card. Is the SIM card inserted properly? Can you try inserting the SIM in another phone to determine if its a phone or a SIM issue? What's the phone make/model?

Re: No Sim

jasmsing — Mon, 18 Mar 2019 22:02:35 GMT

May be you entered the wrong sim card number, that can be one reason as well why it is still not activated. but i would suggest you to first check sim card in another phone.

Re: No Sim

Pizzaeh — Mon, 18 Mar 2019 22:10:51 GMT

@Mlinfield wrote:
I'm having a Sim card issue. I reviewed my card yesterday and just activated my public mobile card today. I’ve put in the correct information, I’ve have taken my SIM card out and put it back in, restarted my phone and still no luck with it working. My phone is unlocked I called my old mobile carry to make sure it was. My phone keeps saying No SIM. How can I fix this issue?

Searching this forum for that error, I found the following...

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/No-Sim-Problem/m-p/303961#M23200

You can also try inserting the SIM in another phone to see if it works.

Re: No Sim

srlawren — Mon, 18 Mar 2019 22:13:11 GMT

@Mlinfield was your previous provider Rogers/Fido/Chatr? If so, did you get your phone from them, or did you import it from overseas?

Re: No Sim

Mlinfield — Mon, 18 Mar 2019 22:24:53 GMT

My previous provider was TELUS and the phone was purchased in Canada.

Re: No Sim

sandpublic — Mon, 18 Mar 2019 22:29:10 GMT

@Mlinfield wrote:
My previous provider was TELUS and the phone was purchased in Canada.

If you put the old Telus SIM card in the phone does it say NO SIM? If the answer is yes, then there is an issue with your phone's SIM Tray or your phone. If the SIM is recognized then you have a bad PM SIM card.

Re: No Sim

hycm53 — Mon, 18 Mar 2019 22:36:33 GMT

@Mlinfield First, make sure your phone is unlocked. Second, if there are Dual SIM on your phone, you need to enable them.

Re: No Sim

Mlinfield — Tue, 19 Mar 2019 00:05:18 GMT

The phone is unlocked . I callled TELUS to ensure that it was unlocked.

Re: No Sim

Mlinfield — Tue, 19 Mar 2019 00:12:43 GMT

My phone recognized my old Telus SIM card, so it must be a defective PM SIM card. Now what can I return the card or just order another to replace it?

Re: No Sim

sandpublic — Tue, 19 Mar 2019 00:25:28 GMT

@Mlinfield wrote:
My phone recognized my old Telus SIM card, so it must be a defective PM SIM card. Now what can I return the card or just order another to replace it?

Just order a new one and login into your account and select change your SIM. You should also send a private message to the @CS_Agent describe your situation and hopefully they can issue a refund.