topic Re: Can Not Activity SIN card in Get Support

Can Not Activity SIN card

gongjing — Wed, 05 Jan 2022 08:47:33 GMT

Hello, I got a public SIN card and try to activity it online. When I filled all information and try to pay the fee, it show an error. I already tried several times , and it appened again and again.

I tried to call the phone number to activity the SIN, but it said has trouble to fine the phone number. Please help me to activity the SIN CARD.

Re: Can Not Activity SIN card

sunflowershine — Mon, 18 Mar 2019 20:53:45 GMT

@gongjing wrote:
Hello, I got a public SIN card and try to activity it online. When I filled all information and try to pay the fee, it show an error. I already tried several times , and it appened again and again.
I tried to call the phone number to activity the SIN, but it said has trouble to fine the phone number. Please help me to activity the SIN CARD.

@gongjing There is no phone number you can reach in Public Mobile. When you enter the payment method as autopay, make sure you have NO "#" sign for the unit if you are living in apartment. Your address must be matched with your credit card information.

Re: Can Not Activity SIN card

Luddite — Mon, 18 Mar 2019 20:56:07 GMT

@gongjing Wait a couple of hours and try again after clearing your browser's cache, or use incognito/private mode. Also, perhaps take time to read through the following before you do: https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Be patient, careful, but persistent and you will be able to activate service.